Errol Anthony O. Vargas

With over six years of experience in customer support, I have handled a wide range of tasks including chat support, answering email inquiries, managing inbound and outbound calls, data entry, order entry, and escalating cases when necessary. I also worked as an operations virtual assistant for a US-based logistics company, where I closely collaborated with my Account Manager. My responsibilities included tracking and tracing, accepting and entering loads into the load board, providing timely updates to shippers, customers, and receivers, scheduling pickup and delivery appointments, and managing accounts.