Ero Villagracia

2367 Mercedes Street, Malate Manila Philippines 1004 Mobile#: - Home#: Email :- JOSE JEROME “EROS” A. VILLAGRACIA WORK EXPERIENCE: ELANCE.COM (UPWORK) February 2014- Present Independent Contractor/Lead Generator(Home-based) Skilled Hub.com Handles a B2B campaign for professionals for SME Canadian companies. Markets directory listings for an interactive website for skilled professionals. Independent Contractor/Telemarketer/Lead Generator(Home-based) Booking Basecamp A B2B Canadian company that offers booking and hotel accommodation services to house owners for vacationers across the U.S and Canada. Independent Contractor/Telemarketer/Lead Generator(Home-based) Toner Brands Ltd. A B2B New Zealand company that specializes and offers high quality Ink Cartridges including Toner and Drum replacements across businesses in New Zealand. Independent Contractor/Telemarketer/Lead Generator(Home-based) C2Research A B2B U.S. campaign that specializes in setting appointments for financial interviews of CFO and Financial officers in California, Texas, and Illinois. STAFF.COM November 2013-January 2014 Independent Contractor/Telemarketer/Lead Generator(Home-based) CONVERGENCE RECRUITMENT- Handles a B2B campaign for SME Australian companies for IT executive staff solutions. Generate leads using seek.com, jobs rapido, monster.com, linked-in, white and yellow pages. Makes outbound calls and sets appointments for IT companies with IT staff requirements. REMOTE STAFF August 2012-November 2013 Independent Contractor(Home-based Appointment Setter) INTERITE-Handles a B2B Australian account which specializes in office space designs, corporate refurbishments, renovations, relocations, expansions, and office furnishings or fit-outs. Does some initial presentations on the phone, creates the need and interest of the clients. Set appointments for sales team to make sales presentations and to close the deal. Generate leads for calling. CHINESE BUSINESS GUIDE- An Australian B2B campaign. A Chinese business directory for the Asian community in Melbourne. Sets appointments for sales associates for the acquisition of business advertisements in the CBG directory. ULTIMATE SKILLS AUSTRALIA October 2010-August 2012 Business Development Consultant Generate leads for Australian corporate to medium scale companies. Prospecting companies with manpower requirements whether it be locally for temporary or permanent staffing or international/overseas recruitment. Sets appointments for Australian Business Development Managers. Closes the contract by explaining the complete process of recruitment from candidate sourcing, screening interviews, English proficiency assessment, and review of initial documentation required. In the candidate selection, we conduct background checks and documentation processing. Once verified candidate is recommended to client through our online viewing platform, and when selected employment contracts will be issued. For visa processing we collect all documentations for the visa and Trade Recognition Assessments. We then determine deployment dates, collate documentations for visa stamping at Australian embassy. Provides banking details for the candidate to arrange a bank account. Upon arrival in Australia, candidate applies for a Tax File Number. MOLAVE INTERNET SOLUTION April 2009-October 2010 Account Supervisor Handles the account for Ventacall Sales and Marketing Solutions. The account specializes in Appointment Setting and Lead Generation for a B2B account for Australian companies. Supervises a team of acquisition agents who set appointments to get accounts for the outsourced telemarketing services offered. Manages the campaigns closed for a team composed of an agent, project manager, and a quality assurance specialist. ORACLE (PHILS.) CORP. October 2008 – April 2009 Education Account Manager In-charge in the Sales of Oracle courses for Core Tech products specifically Database and Grids, Fusion Middlewares, Data Warehousings, etc. Advises the clients of what course to take depending on its learning path and their respective job roles whether he be a database administrator, support engineers, systems administrator, developer, support analyst, etc. Processes the enrollment of order forms, bookings of the order, retrieval of purchase orders, and scheduling of classes. Uses applications like OU 360 for client history and past courses attended, ACT for client listings, scheduling, daily itineraries. GCM for quarterly sales commitments, Word Excel for Pipelines of sales forecasts, sales revenues, sales bookings. GOOF (Global On-line Order Form) used for sales orders to be booked for enrollment. MACRO SERVICE. INC. March 2008- September 2008 Senior Team Leader/Coach Handles a sales team composed of a team leader and agents and ensure members obtain appropriate training and support to achieve daily expectations and sales targets. Checks rejected sales and do everyday coaching reports and checks agents daily statistics. Trains, coaches, motivates low performers to reach their targets. Conducts briefings to all agents for up-dates, and reminders on pre-shifts. Commends agents who achieve the targets, discusses quality issues, and gives pointers to agents on how to increase sales revenue to hit the targets. Checks and coordinates with verifiers from time to time on quality issues to refrain from having rejected sales. Finishes all the reports for the day and submits to General Manager, Operations Manager, and sales verifiers for quality assurance purposes. ACQUIRE ASIA PACIFIC (PHILS.) August 2006 to February 2008 Business Sales Executive A business to business (B2B) Australian campaign where-in I am in-charge in the scheduling of appointments for presentation and selling purposes of Australian Sales Specialists for Travel Dollars earned from business telephone accounts for Australia’s M2 Travel Telecoms Service Provider. Setting a minimum of 5 and a maximum of 10 appointments on a daily basis meeting its desired sales target every month. ICT GROUP INC. March 2004 to May 2006 Customer Service Representative Handles the sales/membership of Capital One Credit Cards for an outbound Business to Consumer (B2C) sales environment. Makes 5-8 sales a day consistently achieving part of the Consistent Producers in the campaign. Team Leader/Coach Started as an Outbound Sales Agent for Super Pages On-line Yellow Pages Directory Subscriptions for a Business to Business (B2B) Account. Meets daily targets on a regular basis making a consistent minimum 5 Sales/day worth $93, $84 per sale. One of the Top Agents, so position got escalated as Team Leader/Coach handling a team of 10 outbound sales agents. Coaches, trains, and motivates agents to meet their targets on a regular basis. Monitors individual calls to pass and meet Quality Assurance Standards before considered as a sale. Handles monthly evaluation of agents sales productivity, attendance, punctuality, and commission computations. CUSTOMER CONTACT CENTER-C3 October 2003 to March 2004 Technical Support Representative Provides technical support and troubleshooting for queries, concerns, and problems for Sony Mavica Digital Cameras and Sony NETmd Mini-Disc Players. Handles inbound calls for orders of Visual Bible International products particularly DVD and VHS films for U.S. markets. FIL-ESTATE GROUP OF COMPANIES September 1995 to February 2004 Director for Sales Implements strategic plans for sales and marketing to achieve target goals. Promotes regular and continuous sales trainings, marketing developments, strategic sales and marketing, and other motivational activities. Supervises and monitors sales calls and appointments of sales managers, sales presentations, support networks, client site trippings, and closing the deals. Assists in the telemarketing activities for in-house residential and condominium accounts. In charge in helping clients identify, acquire, retain, service marketing solutions, and maximizes the lifetime value of customer relations. ASB REALTY CORPORATION December 1993 to July 1995 Account Executive In-charge in the marketing and promotion of vertical/high rise condominium projects. Promotes sales strategizing and sales planning for saturation drives and strategic locations for in-house marketing of projects. Handles telemarketing activities for project in-house campaigns for Makati and Greenhills. August 1987 to September 1993 PERFECT BEND MANUFACTURING Marketing Representative Handles the marketing and promotion of individual and corporate accounts for Stainless Steel equipments for Hotels, Restaurants, Hospitals, Laboratories. Performs long hours of on-site and field works for presentation and closing of accounts. Foreman In-charge in the fabrication process of stainless steel self-service and kitchen equipments. Reassures bulk orders are accomplished on the expected time schedule, and complies on the delivery and shipment schedules of the products respectively. Also makes strict compliance on the quality of works 100% for customer satisfaction. Inventory Officer Handles the inventory for the raw materials needed for the fabrication, safe handling of tools and equipment to make sure everything is in order and good working condition. Ensures all stocks for raw materials are available and complete. Also handles the ordering of inventory stocks and supplies needed in the warehouse. Makes purchase requisitions to be approved by the purchase manager for the ordering of raw materials and inventory stocks. TRAININGS AND SEMINARS ATTENDED: Basic Selling Course- February 21, 1994- ASB Training & Development Center Makati Center Effective Negotiation Styles Seminar- August 26, 1994- ASB Training Center Makati City Successful Enhancement of Selling Skills- September 27, 1995- FilEstate Training Workshop Ortigas Center Pasig City The Filipino Art of Closing the Sale- August 12, 2003- Mr. Jun GaringValle Verde Country Club Pasig City Cultivating People Skills In Your Leadership- September 1, 2003Philippine Jaycees Inc. Area Conference Subic Bay, Olongapo City The Power to Succeed in Business- September 5, 2003- Mr. Dan HurstBramante Ballroom Renaissance Tower Ortigas Center Pasig City Leadership (Unleash International)- October 10, 2003- Philippine Jaycees Inc. National Convention Center Tagaytay City Mobile Success Blueprint (by Dave Guindon) Mobile Marketing- June 2006 Internet Business Master Class (by Jon Orana) Digital Marketing- May 2017 Webinars COMPUTER BACKGROUND AND LITERACY: Microsoft Applications: Excel, Word, Open Office, Powerpoint, Biteable, Animoto Video Makers, Canva- Graphic Design, PIXLR Editor, Go DaddyDomain, Web Hosting , Get Response/Mail Chimp Autoresponders, Email Marketing, Wordpress, Send Fox- Landing Pages EDUCATION: COLLEGE: Don Bosco Technical College General Kalentong Street Mandaluyong City, Philippines College of Engineering B.S.E.C.E- HIGH SCHOOL: Don Bosco Technical College General Kalentong Street Mandaluyong City, Philippines High School- PERSONAL CIRCUMSTANCES: BIRTHDATE: SEX: 04 August 1964 Male LANGUAGE: English, Filipino CHARACTER REFERENCES: 1. GLENDA VILLACORTA 2. TESS CABAGUING 3. TRISTAN OCAMPO TRICOM SYSTEMS NU SKIN PHILS. ASEA BROWN BOVERI - - -