Ernie Tatenda Magilasi

Experienced Customer Support Specialist with 4 years in optimizing operations, achieving a 15% cost reduction. Successfully drove initiatives leading to a 25% increase in customer satisfaction and revenue growth. My career has been shaped by my time in customer support roles in the dynamic world of tech start-ups. These experiences have not only been professional milestones but also a personal journey of growth. Despite lacking a technical background, I have thrived in the challenging realm of customer support, developing a distinctive skill set characterized by adaptability, resilience, and an innate understanding of customers' evolving needs within the ever- shifting tech landscape.