Ernie E. Cabatu

CABATU, ERNIE ELLORINCO Address: 2516-A La Consolacion Street, Guadalupe Nuevo, Makati E-mail address:-Mobile no:- (Globe) EDUCATIONAL ATTAINMENT COLLEGE:University of Caloocan City Bachelor of Science in Computer Science, SY 2006 - 2010 WORK EXPERIENCED August 2006 - May 2010Student Clerk, University of Caloocan City Encoding test questionnaires of professors, letters and memos, and troubleshoot, format, install, and maintain office computers Audit office and sports equipment, monitor Faculty Attendance, and create programme layout and certificates for events April 1, 2009 - May 15, 2009On-The-Job Trainee, MIS Department, Victory Liner Inc. Perform QA testing on various software and reporting systems Encoding and formatting computers PC assembly and software installation August 2010 - November 2010Property Consultant, New San Jose Builders Incorporated Help buyers choose the right home they want to have Assist walk –in customers about queries they have about the properties we sell Create sales for the company November 2010 - February 2011Technical Service Representative, CONVERGYS Philippines Take calls and assist customers regarding their technical problem and make sure to meet the campaign metrics every month February 2011- December 2012 Customer Service Advisor, SITEL Philippines Provide high level of customer service experience in every call and meet the campaign metrics every month January 2013 - December 2013Subject Matter Expert, SITEL Philippines Assist and help agents with the queries they have about their calls Report agents’ metrics and create action plans for agents to perform better Listen to agents’ call to ensure they provide high level of customer service experience December 2013- April 2014 Customer Service Advisor, SITEL Philippines Provide high level of customer service experience in every call and meet the campaign metrics every month May 2014 - June 2015 Case Manager, TATA Consultancy Philippines Review customers’ account to provide payment plans suitable to their financial situation August 2015 - July 2016 Email Support Representative, TaskUS Philippines Provide high level of customer service experience in every email and meet the campaign metrics every month August 2016 - February 2018 Subject Matter Expert, TaskUs Philippines Assist and help agents with the queries they have about their emails Report agents’ metrics and create action plans for agents to perform better Audit agents’ email to ensure they provide high level of customer service experience February 2018 - PresentGuru, TaskUs Philippines Assist and help businesses with their store setup Share information on how they can make the store better Provide options available within the campaign that will be beneficial to the customer’s business CHARACTER REFERENCE Can be provided upon request.