ERNESTO CORPUZ JR
Data Management and Reporting Analytics
About Me
Data management and Reports analyst with well-rounded skill
set in data quality, analytics, data driven insights and reports
Education
Jun 2001 - Oct 2005
Polytechnic University of the Phils.
Bachelor Degree - Info. Technology
Jun 1997 - Mar 2001
Bagong Silang High School
Secondary Education
Jun 1991 - Mar 1997
Star Elementary School
Primary Education
Skills
Customer Service Oriented
Data Management
and Data Analysis
Experience
Activeone Health Inc. [2 Years and 4 Months]
HR-Workforce Mgmt. Lead
Strategic business partner responsible in implementing WFM
process and innovation of clinic scheduling and timekeeping.
Administer the integration of schedules and billing templates
to HR Information System including WFM and Payroll blueprint.
TaskUs Philippines [1 Year and 3 Months]
WFM Reporting Analyst
Collaborate in data analytics and engaged in report visualizations
and presentations. Designed operational dashboards covering all
cycles of workforce and operation team
Telus International Philippines [3 Years and 2 Months]
Workforce Analyst
Intraday scheduling analyst in a global command center setup
client facing and act as a general point of contact for scheduling
optimization to meet service level agreement
Documentation and
Reports Writing
Transcom Asia
MS Excel & Spreadsheets
Workforce Real Time Analyst [4 Years and 2 Months]
Act as the ambassador in executing intraday plan. Administer
call volume distribution and skilling to meet SLA requirements
Process Improvements
Language
English
Filipino
Customer Account Executive [2 Years and 9 Months]
Managed customers account from service subscription to billing
Yoshita Corporation [6 Years]
Document Control Custodian / ISO Auditor
Document control custodian and Implement ISO procedure and
policies. Conduct ISO internal audits on a regular period.
