Ernest Linderson Guarde

Ernest Linderson E. Guarde Date of Birth: October 21, 1998 Senior Lead – Travel A well-develop individual aiming to develop new experience and broaden the horizon in the field of Ticketing System. Result-driven professional with proven business development and management experience in younger age. Accomplished in determining most optimal operational practices, team-player, achieving all objectives and ensuring smooth operations. - - 10 General Menez St. Parang, Marikina PH ernestguarde Professional Profile With extensive experience in a team that have one goal, success. I am highly organized, efficient and able to deliver consistently high results in challenging, tight and pressurized work environments. A happy individual who’s always optimist. A team player who supports teammates and handle workloads with excellent customer service skills. Ability to work independently with a minimum of supervision. With a very flexible with any schedule and having no issues in attendance. Core Skills • • • • • • Diary Management Telephone Call Handling (Software or On-hand) Excellent Computer Literacy Time Management Good problem-solving and conflict-resolution skills. Flexible to work in 24/7 environment Language Filipino – Native English – Fluent Russian – Новичок Career Summary CUSTOMER SERVICE REPRESENTATIVE WNS Philippines – Manila (Hired: November 29, 2016 to April 2020) • GDS Trained (Amadeus, Sabre, WorldSpan and Travelogix) • Tier 3 Supervisor on account (Expedia US, Travelocity, Hotwire, Orbitz, Cheaptickets etc.) • Social Media 24/7 support • Inbound and Outbound customer support • No issue in attendance, absences or tardiness • Well-equipped in different tools (Microsoft Offices, Eureka, Voyager, Navigator, etc.) TICKETING SYSTEM • Airline Ticketing System (Delta Airlines, American Airlines, and major US airlines) • Hotel Booking Ticketing System • Activity and Tours Booking System LEAD SENIOR ASSOCIATE Sutherland Global Services – Manila (Hired: April 2020 to present) • Supports overall operations (USA/Canada Operations, Australia and New Zealand Ops) • Responsible for Training, Handling and Operating duties • Coaching and developing existing employees • Dealing with performance problems and terminations • Supporting problem resolution and decision-making • Conducting timely performance evaluations • Translating corporate goals into functional and individual goals • Monitoring performance and initiating action to strengthen results • Tracking and reporting scorecard results to senior management • Planning and goal-setting for future periods Education Attainment School Elementary High School College Parang Elementary School (Marikina City) Parang High School (Marikina City) Access Computer College Computer Science Achievements and Awards • Unit Manager Assistant – Accounting Department The Philippine American Life and General Insurance Company (August 2015 – December- plus hours On-The-Job Training • National Certificate 3 Passer (Bookkeeping NC III) TESDA Accredited COMPETENCE ASSESMENT RESULT: Competent Year 2004 - - - 2016 Incredible Q2 Performance Incredible Overall Performance deliver in g2, Keep up the good work! You received recognition from Jane Marie Delos Reyes Kudos for a job well done! Kudos for a job well done! Write a comment Ernest Linderson Guarde Thanks! Good Job!