Ernest Frimpong Opoku

 Opoku Frimpong Ernest I.T Officer | Techiman, Bono-East Region | - |- https://www.linkedin.com/in/ernest-frimpong-opoku-3444b3206 Professional Summary Highly motivated IT Officer proficient in providing comprehensive technical support and user training. Skilled in troubleshooting hardware, software, and network issues, while fostering positive customer interactions. Possesses a strong foundation in operating systems, networking concepts, and a commitment to continuous learning. Eager to leverage technical expertise and collaborative spirit to contribute to a dynamic IT environment. Core competencies Technical Skills: Operating Systems (Windows & Linux) Computer Hardware Troubleshooting & Basic Repairs Network Administration Software Management(Installation & Configuration) Remote Desktop Support & Virtual Machines VPNs and & Proxies Directory Services (Implementation & Management) Database Management Cyber Security best practices and data protection Soft Skills: Customer Service & Communication Active Listening & Empathy Teamwork & Collaboration Problem-Solving & Analytical Thinking Training & Development Professional Experience IT Technician (National Service) | Volta River Authority NEDCo, Ghana | Nov 2023 – Sep 2024 Provided first-line IT support to internal staff, offering clear and concise explanations tailored to users with varying levels of technical knowledge. Resolved 80% of printer and network issues within a 24-hour window, leading to a 15% increase in system uptime and improved user productivity. Developed and delivered customized training sessions on Microsoft Excel and Word, empowering staff to enhance their work efficiency. Contributed to increased revenue mobilization efforts by prioritizing timely and effective customer service for all user inquiries. IT Support Apprentice | Creative Links Consult & Printing Press | Nov 2018 – Sep 2019 Independently designed and produced a variety of marketing materials (flyers, postcards, books) using CorelDraw and Microsoft Word, resulting in visually appealing and effective promotional materials that enhanced the company’s brand image. Successfully repaired and replaced hardware components, such as CMOS batteries, power supply units, and RAM, leading to improved system performance and reliability, minimizing downtime and increasing productivity. Successfully installed and configured operating systems such as Windows and Ubuntu on both PCs and laptops and also installed the needed application software to boost user’s productivity. Implemented and maintained a basic network infrastructure, ensuring seamless operation of multiple printers and optimizing workflow within the printing press. Identified and resolved technical issues permanently, demonstrating strong problem-solving skills and a proactive approach to IT maintenance. Education and Certifications Google IT Support Professional Certificate, 2024 University of Energy and Natural Resources, BSc. Computer Science, Sunyani-Ghana, 2023