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Ernest Edem
Mensah
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Accra, Ghana
Support Specialist
linkedin.com/in/edem-mensah
live:edemofficial3
Over three years of experience as a customer service/sales specialist. Outstanding track record for resolving issues, increasing sales
and improving customer satisfaction. Experienced in providing excellent service in high-volume call environments. Dedicated to
providing excellent customer service. Expert in pre-and post-sales support.
WORK EXPERIENCE
SKILLS
Copywriter/Scriptwriter
Facts Verse
Microsoft office
06/2021 - Present,
Youtube
Tasks
Part-time , Remote
Researched and wrote blog posts on subjects like pop
culture and entertainment.
Wrote enticing- worded scripts within tight
deadlines.
Synthesized information from several sources into a
clear and concise articles or scripts.
Ability to write content in a variety of styles, voice and
tone, adaptable to different target audiences, product
categories, and brand initiatives.
Customer Service Representative
Starlite Enterprise
09/2017 - 01/2021,
E-commerce
Achievements/Tasks
Proactive
Google suite
Data entry
Customer-oriented
Email support
Content writing
Excellent communication skills
Empathy
Tech-savvy
Time management
Multitasking
Consistent
Phone support
Result-driven
Teamwork
Organised
reliable
Avid leaner
PERSONAL PROJECTS
Accra, Ghana
Essentials of Content Writing
Udemy
Maintained a monthly average of 89% First Time
Response and 91% Customer Satisfaction Score.
Effectively managed a high volume of inbound and
outbound customer calls as well as email
correspondence.
Customer Service - Writing for Social Media
LinkedIn Learning
Developed sales ability to promote products and
capitalized on upsell and cross-sell opportunities.
LANGUAGES
Ensured superior customer experience by addressing
customer concerns, demonstrating empathy and
resolving problems on the spot.
English
French
Full Professional Proficiency
Limited Working Proficiency
Learned, referenced and applied product knowledge
information.
INTERESTS
Assisted with other administrative works.
Tech
EDUCATION
High School Diploma
O'Reilly Senior High School
09/2013 - 07/2016,
Courses
Accra, Ghana
French
Literature-in-English
Economics
History
Gaming
Writing
Animation
