Ernanie C. Restrivera Jr. | Administrative Task, Business Support

I believe my unique background as an Quality Assurance offers several advantages for your support team:

Diplomatic Communication: In QA, I must explain errors without being discouraging. I can apply this same "positive friction" to customer support, de-escalating frustrated customers with empathy and clarity.
Precision and Accuracy: My auditing experience has trained me to catch the smallest details. This ensures that every email I send will be accurate, grammatically correct,
Analytical Thinking: I don't just see a ticket; I see a process. I am skilled at identifying why a problem occurred and providing a comprehensive explanation that prevents the customer from needing to send a follow-up email.