Ermin John Sumpay

 Ermin John T. Sumpay Address: Brgy Mambulac,Purok Ipil-Ipil zone 8, Silay City,Negros Occidental Philippines Mobile #:- Email Add:- Personal Data: Date of Birth: October 16,1994 Age:28 Gender: Male Civil Status: Single Religion: Roman Catholic Skills and Competencies: *Good knowledge about Microsoft Softwares such as, Word,Excel and Outlook. *Fluent in English *Good Customer Service skills *Good with CRM applications such as Freshdesk,Hubstuff etc. Employment History: Customer Service Representative Convergys Philippines Inc, Comcast Triple Play November 2014-January 2018 *Handles direct consumer of Comcast via call *Troubleshooting Internet,Cable and Landline services *Accepting and Processing orders from Equipment such as DVRs,Modem,Physical Phone and also Movies,PPVs etc. *Sends technician for site troubleshooting. Customer Service Representative, Subject Matter Expert, Real Time Escalation Representative Transcom Worldwide Bacolod Comcast West,Comcast Billing, Comcast Retention December 2018-August 2020 *Handles Billing concern for Comcast West Region. *Maintains positive survey from Customers by accepting Supervisor Call requested by the customer from the Representative. *Giving other/better/ options or deals for customers who is not satisfied with Comcast`s Services. *Provides real time assistance to Customer Service Representatives for product knowledge and processing orders via ACSR. Virtual Assistant Peaksupport (US) Agero Towing/Billing December 2020-March 2022 Pearl Lemon (UK) Business to Business sales Accredited Investors(US) Real estate(Commercial and Residential) *Provides assistance to customers requesting for a tow or other services such as Changing tires, Refuel,Refund,Cancellation of request, Creating a ticket/Record etc. *Cold calling. *Appointment Setting *Customer Service Representative for both Chat and Call. *Email handling. *Business report and meetings directly with the Client. *Calling banks for forclosed properties. Academic Qualifications: College: John B Lacson Colleges Foundation Bacolod Course: Bachelor of Science in Marine Transportation Year:-(Undergraduate) Highschool: University of Negros Occidental Recoletos Talisay Year:06/18/2007-03/29/2011 Elementary: Silay South Elementary School Year:06/03/2001-04/03/2007 Personal Reference: Supervisor Rio Kenneth Villanueva- Philippines QA Kenneth James Garriel- Philippines