ERMALENE S. TANGALIN
Efren Peralta Street
Brgy Concordia
Bolinao, Pangasinan
Mobile #:- Email:-
Career Objective
To secure a position with a reputable firm, as well as related areas that will challenge skills in resourcefulness, determination, teamwork, innovations towards optimizing organizational development and professional growth.
Work Experiences
Jane Anne Agency (May 2020 – Present) – Homebased
Florida, USA
Social Media Manager
Content Creator
Canva Graphic Designs
Landscapers Web Marketing (January 2021 – Present) – Homebased
Florida, USA
Social Media Manager
Content Creator
Canva Graphic Designs
Copywriting
Make it Personal (September 2018 – December 2020) – Homebased
Florida, USA
Social Media Manager
Content Creator
Canva Graphic Designs
Duck Video Inc. (September 2018 – Present) – Homebased
New Jersey, USA
Email First-liner creator
Data Entry
Monte Carlo Models modeling agency (November 2018 – Present) – Homebased
Monaco
Online Model Scout
Recruiter
Data Entry specialist
EYECON Mobile Application (November 2018 – Present) – Homebased
Chicago, USA
Answers all subscriber’s queries and concerns through email and chat.
Teknikforce Inc. (January 2018 – September 2018) - Homebased
New Delhi, India
Content Creator for different software created by the company.
Executes Research, Video Recording and Editing of materials (e.g. video walkthrough of how to use certain application, Video Trainings uploaded in Udemy)
AmericanPharmaceuticals (January 2018 – Present) - Homebased
California, USA
Manages company’s invoices for both sales and purchases
Updates item pricing for their website
KEHE Distributions Inc. (August 2017 – Present) - Homebased
Illinois, USA
Email Clerk for the company’s Logistics department.
MOD – My OutDesk (December 2016 –August 2017) - Homebased
Alabang, Muntinlupa
Virtual Assistant for Real Estate Executive
Manage Real Estate Listings through different platforms
Call Criteria (December 2014 – October 2017) - Homebased
California, USA
Quality Analyst Calibrator for a US based contact center.
Maintains Quality reports
ITech Global Services (April 2012 – November 2014)
Otis, Paco Manila
QA monitoring and Facilitating trainings
Elipsys Global Inc. (February 2011 - March 2012)
Cubao, Quezon City
QA monitor for Magazine subscription
Intelenet Global Philippines (October 2008 – January 2011)
7th floor One Square Bldg., Upper McKinley Road, McKinley Hill, Fort Bonifacio Taguig City
QA monitor for RHG (Reservation and Information for Hilton Group of Hotels)
Monitor Agent interaction with customers
Coach agents and review their metrics every week.
Facilitates Calibration with Clients, Team Managers, and Team Leads
Provides End of Day, Week and Month Reports.
Telus International Philippines (December 2007 – August 2008)
31/F Discovery Center 25 ADB Avenue Ortigas Center, Pasig, National Capital Region, Philippines
Support Center for Global Positioning System or GPS units.
Helpdesk for customers from US, Canada and Puerto Rico.
Sykes Marketing Services Inc (December 2005 – September 2007)
Ayala Avenue, Makati City
Technical Support Representative for Panasonic.
Answers all technical inquiries made by telephone calls.
Trained for multi splits for the Panasonic customer service help line: splits included were:
Home office equipment’s
Fax machines
EDUCATION
TERTIARY LEVEL: 2004
SACI
Bachelor of Science in Physical Therapy
Quezon City
Emilio Aguinaldo College
Bachelor of Science in Physical Therapy
Manila
SECONDARY LEVEL: 1998
Cape Bolinao High School
Pangasinan
PRIMARY LEVEL: 1994
St. Francis School
Manila
PERSONAL INFORMATION
Nickname: Ays
Birthplace: Makati City
Birthday: January 1, 1981
Civil Status: Single
Religion: Roman Catholic
Citizenship: Filipino
Height: 5’3’’
Weight: 110 lbs.
Character References
Rafael Salonga
Quality Analyst (Intelenet Global Philippines-
Errolle Reginald Areño
Supervisor (Intelenet Global Philippines-
Mark Anthony Pinili
Team Manager (PCCW Teleservices-