Ermalene Tangalin

 ERMALENE S. TANGALIN Efren Peralta Street Brgy Concordia Bolinao, Pangasinan Mobile #:- Email:- Career Objective To secure a position with a reputable firm, as well as related areas that will challenge skills in resourcefulness, determination, teamwork, innovations towards optimizing organizational development and professional growth. Work Experiences Jane Anne Agency (May 2020 – Present) – Homebased Florida, USA Social Media Manager Content Creator Canva Graphic Designs Landscapers Web Marketing (January 2021 – Present) – Homebased Florida, USA Social Media Manager Content Creator Canva Graphic Designs Copywriting Make it Personal (September 2018 – December 2020) – Homebased Florida, USA Social Media Manager Content Creator Canva Graphic Designs Duck Video Inc. (September 2018 – Present) – Homebased New Jersey, USA Email First-liner creator Data Entry Monte Carlo Models modeling agency (November 2018 – Present) – Homebased Monaco Online Model Scout Recruiter Data Entry specialist EYECON Mobile Application (November 2018 – Present) – Homebased Chicago, USA Answers all subscriber’s queries and concerns through email and chat. Teknikforce Inc. (January 2018 – September 2018) - Homebased New Delhi, India Content Creator for different software created by the company. Executes Research, Video Recording and Editing of materials (e.g. video walkthrough of how to use certain application, Video Trainings uploaded in Udemy) AmericanPharmaceuticals (January 2018 – Present) - Homebased California, USA Manages company’s invoices for both sales and purchases Updates item pricing for their website KEHE Distributions Inc. (August 2017 – Present) - Homebased Illinois, USA Email Clerk for the company’s Logistics department. MOD – My OutDesk (December 2016 –August 2017) - Homebased Alabang, Muntinlupa Virtual Assistant for Real Estate Executive Manage Real Estate Listings through different platforms Call Criteria (December 2014 – October 2017) - Homebased California, USA Quality Analyst Calibrator for a US based contact center. Maintains Quality reports ITech Global Services (April 2012 – November 2014) Otis, Paco Manila QA monitoring and Facilitating trainings Elipsys Global Inc. (February 2011 - March 2012) Cubao, Quezon City QA monitor for Magazine subscription Intelenet Global Philippines (October 2008 – January 2011) 7th floor One Square Bldg., Upper McKinley Road, McKinley Hill, Fort Bonifacio Taguig City QA monitor for RHG (Reservation and Information for Hilton Group of Hotels) Monitor Agent interaction with customers Coach agents and review their metrics every week. Facilitates Calibration with Clients, Team Managers, and Team Leads Provides End of Day, Week and Month Reports. Telus International Philippines (December 2007 – August 2008) 31/F Discovery Center 25 ADB Avenue Ortigas Center, Pasig, National Capital Region, Philippines Support Center for Global Positioning System or GPS units. Helpdesk for customers from US, Canada and Puerto Rico. Sykes Marketing Services Inc (December 2005 – September 2007) Ayala Avenue, Makati City Technical Support Representative for Panasonic. Answers all technical inquiries made by telephone calls. Trained for multi splits for the Panasonic customer service help line: splits included were: Home office equipment’s Fax machines EDUCATION TERTIARY LEVEL: 2004 SACI Bachelor of Science in Physical Therapy Quezon City Emilio Aguinaldo College Bachelor of Science in Physical Therapy Manila SECONDARY LEVEL: 1998 Cape Bolinao High School Pangasinan PRIMARY LEVEL: 1994 St. Francis School Manila PERSONAL INFORMATION Nickname: Ays Birthplace: Makati City Birthday: January 1, 1981 Civil Status: Single Religion: Roman Catholic Citizenship: Filipino Height: 5’3’’ Weight: 110 lbs. Character References Rafael Salonga Quality Analyst (Intelenet Global Philippines- Errolle Reginald Areño Supervisor (Intelenet Global Philippines- Mark Anthony Pinili Team Manager (PCCW Teleservices-