Ermalene A. Dimaranan

ERMALENE A. DIMARANAN- Contact #:- OBJECTIVE: To obtain a position where I can use my skills and knowledge. To enter a new working industry, work hard with perseverance and dedication. WORKING EXPERIENCE Genpact LLC Services- Process Associate/Financial Representative TWIN CITY FEDERAL BANK (Feb 6, 2020- Apr 30, 2021) 11th Flr Vector 2 Northgate Cyberzone, Muntinlupa City. IbexGobal- Customer Service Representative AT&T ISM (May 22, 2019 - Sep 12, 2019) 7th Flr. SM BF, Dr. Arcadio Santos Paranaque City Startek Philippines- Customer Service Specialist TIME WARNER CABLE/SPECTRUM (Aug 2017 - Mar 2018) 2nd Floor Silver City 2. Frontera Drive, Pasig City Teleperformance Philippines- Technical Support Representative FOXTEL AUSTRALIAN ACCOUNT (Aug 22, 2016 - Feb 7, 2017) 3rd Floor Silver City 3. Frontera Drive, Pasig City EDUCATIONAL BACKGROUND TERTIARY- English Proficiency Advance Manpower Training Center, Las Piñas City (3Mos.) Vocational Jul-Sept2015 SECONDARY- Alternative Learning System Graduate 2014 Manuyo Dos, Las Piñas City. PRIMARY- San Antonio Elementary School, Parañaque City. SY:- DUTIES AND RESPONSIBILITIES Process Associate/Financial Consultant- handling inbound calls, assisting customer with respect and professionalism. Banking information are securely discuss with the customers. Handling overdraft, deposits, billing statements, disputes, banking inquiries, card orders, reversing transactions, fraud issues and explaining interests and rates. Somewhat related to billing. CUSTOMER SERVICE SPECIALIST( Startek) - Handling inbound calls, accepting sales concern and billing, do chat support role discounts and promo roll off explaining pro rate charges. CUSTOMER SERVICE REPRESENTATIVE(TP)- Handling inbound and outbound calls, assisting customers about their billing concerns. Handling discounts and promo roll off. Do upselling and promotions. TECHNICAL SUPPORT REPRESENTATIVE(TP)- Assisting customers, accepting and handling inbound calls. Knowledgeable about technical issues regarding the account, tv services, and process. After 3 mos transferred to billing department. Handling both LOB's with technical calls and billing calls. SKILLS & PERSONALITIES *Computer Literate *Honest *Marketing & Sales *Hard-working *Public Relation *Punctual *Interpersonal Skills *Fast Learner *Self-motivated *Reliable CHARACTER REFERENCE Character Reference can be provided upon request. PERSONAL INFORMATION Address: 19 E Aurenina St, Olivarez Brgy. San Dionisio,Parañaque City. Birthdate: Dec 28,1995 Age: 25 Gender: Female Height: 5’’ Weight: 58kgs Nationality: Filipino Civil Status: Single Religion: Catholic Language Spoken: English/Filipino I respectfully gave the above information are true and correct with the best of my knowledge and belief. ERMALENE A. DIMARANAN