Erlyvonne Sarmiento

Erlyvonne Sarmiento Block 5 Lot 2 6th St A Fairlane Subdivision San Vicente, Tarlac City 2300 Contact No:- ; - Email Address:- PROFESSIONAL BACKGROUND FREELANCER / Virtual Assistant ▪ Data Entry ▪ Data Analysis ▪ Customer Service (Email and Chat Management) ▪ Indexing and Auditing carrier documents. ▪ Accounts Payable/ Receivables ▪ Quality Assurance Monitoring Specialist ▪ Human Resources Consultant/Generalist April 2009 - present SUTHERLAND GLOBAL SERVICES PHILIPPINES INC. Manager – HR Operations May 2016 - present SUTHERLAND GLOBAL SERVICES PHILIPPINES INC. Manager – Quality Assurance Monitoring Feb 2008 – May 2016 SUTHERLAND GLOBAL SERVICES PHILIPPINES INC. Customer Service Representative – PayPal North America May 2007 – January 2008 TELEPERFORMANCE PHILIPPINES INC Customer Service Representative – Sprint-Nextel Accounts EDUCATION TERTIARY April 2005 – April 2007 SAINT LOUIS U NIVERSITY Baguio City, Philippines BS Electronics and Communications Engineering 2000 – 2005 SECONDARY TARLAC STATE UNIVERSITY Laboratory High school 1997 – 2001 PRIMARY COLLEGE OF THE H OLY SPIRIT Tarlac City, Philippines 1991 – 1997 CHARACTER REFERENCES: (TO BE PROVIDED UPON REQUEST ) PERSONAL DATA Full Name: Date of Birth: Place of Birth: Civil Status: Nationality: Height: Religion: Languages Spoken: Skills: Erlyvonne Mayor - Sarmiento November 20, 1982 Tarlac City Married Filipino 5 ft. Catholic English and Filipino ● ● ● ● ● Customer service and client handling Good verbal and written verbal and communication skills Technical proficiency in MS Office Applications Quality Reporting and Analytics Human Resources Management, Benefits Administration, Performance Management, Communication Processes, Supports Diversity, Classifying Employees, Employment and Labor Law, Laws Against Sexual Harassment, Code of Conduct in the Organization