Erlin Yu

Erlin J. Yu 200-F. Jaca St. Inayawan Cebu City, Philippines Mobile - Email:-/- PERSONAL PROFILE STATEMENT A hardworking, efficient and eager to learn more in the field of Data Processing or Data Entry Industry where I can utilize my data entry skills that I developed through my past work experiences. There may be differences in terms of job description or task assignments but I do believe that all things can be learned with motivation and proper training. EDUCATION 1992 – 1996BSC-Banking and FinanceUniversity of San Jose Recoletos 4 years Diploma Graduate 1988 – 1992Secondary SchoolUniversity of San Jose Recoletos EMPLOYMENT AND WORK HISTORY March 2016 – Oct. 2016Technical Support Representative IITelstra powered by Teletech Assist customer concerns regarding sim card activation and data usage. Provide information as per customer’s request regarding bill queries. Troubleshoot technical issues. Nov 2014 – March 2015Customer Service Associate IConvergys Philippines Troubleshoot technical issues through chat in regards to client’s fixed phone, cable and internet. Address all customer concerns regarding phone and cable. Provide product information and pitch for sales whenever possible. June 2009 – Sept 2014Data Entry OperatorConduent Business Center (formerly known as Xerox Company & ACS of the Phils.) Input personal information of client’s medical and dental claim forms using WEB DE. Reviewing the information inputted before submitting to QA team. April 2004 – Dec. 2009Sales Clerk / CashierYin Electronics & Electrical Supplies Selling electrical and electronic parts to walk-in customers. Receiving payments from customers. Assist customer querries. Perform basic accounting tasks. Jan. 2000 – April 2004Data Entry OperatorInnodata XML Content Factory Inc. (Innodata Mandaue Inc. Checking for misspelled words, missing word/s and phrases and punctuations from the original document to the scanned document. Editing the scanned document. Reviewing the edited file. Assigning tags to its corresponding word/s, phrase/s. Perform proof reading before submission of final output for QA. April 1998 – Nov 1999Encoder/Cashier/Accounting ClerkCiti Appliance MC Corporation Encoding official receipts, invoices and delivery receipts. Segregating official receipts per customer files. Preparing monthly collection report. Sending and receiving parcel/s from branches that I handled. Receiving payments from customers. June 1996 – Oct. 1996Accounting ClerkDevelopment Bank of the Phils. Formatting the diskette Checking the daily financial report Perform other clerical works REFERENCES Ms. Joyce Abaquita Upwork contractor (former Team Leader at Xerox Company) - Mr. Dar Santos English Instructor South Speak English Institute - Mr. Selmer Telebrico Technical Support Representative II Telstra powered by Teletech -