Erlangga Asianto

ERLANGGA ASIANTO People Experience, Sales and Facility Team E - -s Date of Birth : 15 Aug 1983 q https://www.linkedin.com/in/erlangga-asianto-21b9736b/  Jakarta, Indonesia EXPERIENCE 03/2024 Professional English Coach Jakarta Self Employed 09/2018 - 08/2024 Workplace Experience Team Jakarta, Indonesia Jones Lang LaSalle Indonesia Background: Our Client is one of the International Banks in Indonesia, we would like to achieve the Mission to Create Exceptional & Memorable Experiences for our Colleagues by building Genuine, lasting Relationships and being Dependable Global Partner Workplace Management: •Mitigate workplace challenges and prepare proactive solutions to improve productivity in the building. • Conduct floor work regularly to ensure space readiness. • Monitor space utilization on a day-to-day basis. Proactively identify low and high-usage areas and inform Occupancy Planning of existing challenges or opportunities. Also, prepare recommendations for improvement and increase productivity • Review neighbourhood sizes, work patterns (e.g., how busy the neighbourhood and floors are on different days/times), and whether work settings are being used for their intended purpose. Provide feedback and behaviour analysis if required. • Help support & coordinate Workplace initiatives; including any communications campaigns associated • Liaise with the Workplace and project teams for periodic reviews of fixed desk requirements (e.g. is the desk still required as ‘fixed’ or can it be used as a shared desk) • Identify areas of improvement in the delivery of the services and processes, work closely with counterparts to ensure a consistent level of service delivery across the company, and implement change as required .• Work with the company’s environmental team to raise awareness and ensure optimum recycling for the site/HSBC business area or neighbourhood. * Meeting Coordination with vendors to ensure quality is on a top-notch conditions 04/2017 - 08/2018 Community Manager Jakarta IWG plc My Main Responsibility is to make one of Regus Business Centers run well for Clients, some Key Factors need to be handled. Report directly to the Area Manager and Area Director, as well as to the Country Manager which depends on the case or urgency level. Responsible for maintaining Focus for Sales and Operations daily activity, therefore there are key areas of Performance: 1. Business Center Facilities Readiness 2. Customer Satisfaction Rate 3. Business Center Occupancy Rate 4. Invoices and Payment Process Management 5. Collections and Payment Allocation Process Management Internal Team Member Management 6. Networking Event 7. Each key area will be reviewed monthly by the Area Manager along with Regus Business Cade www.enhancv.com Powered by EXPERIENCE 03/2012 - 03/2017 Inside Sales Team Lead Jakarta IWG plc Day-to-day Operation: - Responsible for sales inquiries that come in via e-mail, websites, sales toolkit, or marketing activity - Responsible to maintain the Pipeline which is the list of potential clients that need to be contacted - Conduct a Professional and warm outbound call to the potential clients - Make a clear explanation of the company's Products and Services which can be suitable to their requirements - Persuade clients to agree that Regus is the best option by delivering Sales Highlights Elevator Pitch - Make a clear note and 100% accuracy of the client's details and requirements - Have a short discussion with Sales Field Team if necessary after handing over the inquiry - Must build good communication with every supporting division that can support the Sales Activity - Must build a Professional relationship with Potential Clients and In-house clients - Responsible to achieve Daily, Weekly, and Monthly Sales Target - Maintain 50% Conversion for Enquiry to Sales rates Reports: - Weekly Sales report to Indonesia Area Director and Country Lead - Bi-Weekly Sales report to Asia Pacific Inside Sales Director - Bi-Weekly Sales Recovery Plan report to Country Lead and Asia Pacific Inside Sales Director Others: - Conduct Training for New Joiners - Weekly Team Briefing - Bi-Weekly Sales Training - Monthly Sales Target Briefing 02/2009 - 02/2012 Senior International Call Center Agent Jakarta Quantum Media Coomunications Indonesia BPO for Calls from Australia that specialized a Call Answering Services • • • • • • Answer the incoming calls Responsible to maintain the Service Level of the queue Responsible to deliver 100 % accuracy in handling every call which is the main target Achieve the Target for Time Handling daily Monthly Feedback for Performance and skills upgrade Monthly Development session for Australia Culture 08/2005 - 01/2009 Assistant Chief Dealer Jakarta PT Century Investment Futures Forex and Index Trading • Responsible to make Dealing Room runs as Procedure • Responsible for Facility to run as it should be such as; Phone line, main monitors for Prices, Internet Connections, and Phone Recorder Systems • Explore daily the movements of the Price with High-Low from yesterday and several Days before • Short review of today's news Indicators • Familiar with other Trading Platforms such as; Saxo Bank or IG Platform • Short review for Charts for all main Currency • Short meeting with other Dealer to decide Price executed when Dealing Quotes demand • Spent at least 2 hours studying and compare Century Investments Trading Platform with other competitor Trading platform • Report to Operation Director for Trading Activities that need to be kept in attention • Decide at a short time when there is Trading problems such as; Overtime Dealing Quotes, Scalping, and many other cases. 12/2001 - 09/2009 Australian Parliamentary Debate Coach Jakarta Self Employed Trained a High School Extra Curricular Club for Debate Team, Prepare students to face a Debate Championship in a Local or National tournament, there will 3 speakers in 1 debate Team. 1st Speaker will deliver the motion of debate and deliver arguments to support their house. 2nd Speaker elaborates what are the strongest arguments to keep their team on track. 3rd Speaker delivers the rebuttals which can weaken opponents' arguments. Closing Speaker usually 1st or 2nd Speaker delivers their closing statement and convinces the Judges of why their team deserves to win the battle. My goal is not to give a Trophy to their school, not just to win the tournament. But I want to create a mindset that Education is not a race but a process that will make all students stronger. Having a critical, logical, and expect consequences way of thinking is my principal in molding them. www.enhancv.com Powered by SUMMARY A seasoned sales, customer service, and Facility Management professional, I bring a unique blend of creativity and business acumen to achieving objectives. With extensive experience across diverse work settings, my expertise is in weaving customer service magic. I am passionate about being a part of an Outstanding Team. EDUCATION 2001 - 2004 Diploma 3 of Tourism and Hospiitality Management Jakarta Tourism Academy 1998 - 2001 HIgh School Diploma SMKN 57 Jakarta LANGUAGES Proficient English Native Indonesia REFERENCE   1. Venny Yulinda - Workplace Experience Manager- 2. Nur Septian Alamsyah - Head of Diq Field in HSBC- SKILLS Facility Management Customer Engagement Change Management Problem Solving Vendor Management Team Leadership Community Development Product Knowledge Sales Pipeline Management Basic Accounting www.enhancv.com Team Coordination Report and Analysis Workable Solutions Handle Confidential Information Analytical Skills Corporate Communications Invoices and Payment Management Defect Tracking Complaint Management Community Engagement Facility Readiness Microsoft Excel B2B Sales Conflict Management Internal and External Communications Behaviour Analysis Interpersonal Skills Word and Presentation Workplace Management Customer Service Training Strategic Negotiations Vendor Negotiation Inside Sales B2C Sales Resolving Issues Sales Training Product Knowledge Customer Experience Powered by