Erin Rico-Allen
220 Aristotle St. Simi Valley, CA 93065 -• Cell -
LinkedIn: https://www.linkedin.com/in/erin-rico-allen-6234b153/
Trailhead: https://trailblazer.me/id/sfricodiva8
Summary & Experience
Salesforce Administrator with over 15 years experience. Provides custom Salesforce solutions and administration to companies large and small. Willingness to learn and integrate new applications. Excellent interpersonal, analytical, and organizational skills. Effective team player and individual contributor. Excels at adapting to new challenges to ensure organizational goals are attained. Ability to assess complex situations and deliver results under pressure.
Salesforce Certifications
Admin/Developer Consultant Architect
Administrator
Sales Cloud
Sharing and Visibility Designer
Advance Administrator
Service Cloud
Data Architect & Management Designer
Platform Application Builder
Platform Developer I
Community Cloud
Application Architect
Technology Skills
Environments: MacOS, Windows
Web Browsers: Google Chrome, Safari, Firefox, Internet Explorer
Configuration Management Enterprise Servers/IDEs: Gearset, Github, Visual Studio, Copado
CRM Database: Salesforce
Web/Desktop Application Technologies: Microsoft Office, Conga, Adobe, GetFeedback, StellaConnect, Outlook, Gmail, Zendesk, Gong.io, Distribution Engine, Sales Cloud, Service Cloud, Omni Channel, Marketing Cloud, Marketo, Pardot,
Community Cloud, Fogbugz, Jira, Google AdWords, Google Docs and Drives, SOQL Queries, DataLoader, Workbench,
Metadata Search, RingLead, Lucidchart, Five9, InsideSales.com, New Voice Media, Hoopla, cVent, Train My Doctor, Knowledge Articles creation, Confluence, Zoom, Microsoft Teams, Slack, Cloudingo, Evisort
Projects: Configured survey applications: GetFeedback and StellaConnect for Servicing Platform, Built out complex sales order templates via Conga for Sales Platform, Resourced de-duplication applications, Used highly skilled visual flows to automate key projects which cut workload processing time in half, Wrote detailed functional designs for offshore development teams, Wrote high level business-facing UAT Test Scripts and handled all defects and future enhancements documentation
Experience
ER Allen Consulting– Remote, CA May 2024 – Present
Independent Senior Salesforce Administrator Consultant
Provide Salesforce architecture best practice recommendations
Build a variety of Salesforce features: reports/dashboards, fields, objects, rules, automations, application integrations, etc
Provide functional designs, QA/UAT step-by-step scripts, and testing feedback logs for all builds
Communicate openly and in an organized manner to maintain visibility on all projects being worked
Create, prioritize, and manage large amounts of weekly and monthly releases via a ticketing system
Auditboard– Remote, CA October 2022 – May 2024
Senior Salesforce Administrator, SalesOps
Lead Senior Salesforce Administrator for Large CPQ Project for all Sales/Services teams
Created, prioritized, and managed large amounts of weekly and monthly releases via Jira tickets
Created and maintained documentation of all large projects/integrations. Created several project templates for team to use for all future releases
Provided functional designs, QA/UAT step-by-step scripts, and testing feedback logs
Worked closely with CPQ Consultants and contractor on several Salesforce implementations
Medtronic – Remote, CA June 2020 – October 2022
Principal IT Business Analyst, CV IT
Lead Business Analyst/Salesforce Administrator for all Medical Education business stakeholders
Created, prioritized, and managed large amounts of weekly and monthly releases via Change Requests
Created and maintained documentation of all large projects/integrations (cVent). Created several Knowledge articles for future troubleshooting
Provided methodical current state, issue (if applicable), and future state functional designs, system testing and UAT scripts
Airship – Remote, CA May 2020 – June 2022
Salesforce Administrator Part-Time Contractor
Built out large, complex visual screen flow automation processes that made tasks more time and workload efficient
Communicated openly and in an organized manner to maintain visibility on all projects worked via Confluence
Performed my own QA and UAT testing processes in sandboxes, maintained metadata via Change Sets
Created high-level documentation of all processes built for future upgrades. Uploaded to Google Drives
Efficiently resolved a moderate number of hard-deadline cases with little to no conflict to production org
Ziprecruiter – Remote, CA April 2016 - March 2020
Senior CRM Administrator
Maintained several third-party applications on the salesforce platform (Distribution Engine, Get Feedback, etc)
Built out large declarative automation processes that made tasks more time and workload efficient
Communicated openly and in an organized manner to maintain visibility on all projects worked via Fogbugz
Performed my own QA and UAT testing processes in sandboxes, maintained metadata via Gearset and Github
Efficiently resolved large numbers of hard-deadline cases with little to no conflict to production org
School Tech Supply – Westlake Village, CA October 2014 - April 2016 Salesforce Administrator
Maintained, qualified and delivered sales leads to appropriate personnel
Prepared materials for sales representatives as well as supported tradeshows and marketing department
Created annual/monthly/weekly reports/dashboards to determine effectiveness and success rate of different departments
Built many custom objects, fields, workflows and was lead on working with our developer on large code/trigger projects
Analyzed and manipulated large amounts of data via Excel spreadsheets
Built Salesforce User “How To” manuals and provided constant training
Provided professional, prompt and courteous support
References available upon request
EDUCATION
California State University Channel Islands – Camarillo, California Graduated May 2007 Bachelor of Arts Major: Psychology Minor: History
