Erin D. Miana
erin_miana20 0919 – 356 - 8598 -
Was born and raised in Baguio City and took up Mass Communication for college in the University of Baguio then, graduated May of 2015.
First started working in the hospitality industry for a couple of months while studying then, tried to venture in the BPO industry. After graduating, I got hired as an administrative assistant and been one for 2 years. Collectively, gained 4 years of experience in different jobs which are under the BPO umbrella and 3 years of which as an administrative assistant.
Administrative Assistant
E&C Property Group
March 2018 to July 2018
Social Media Management Assistant
2nd Office Scalers
Upper Tomay, La Trinidad, Benguet
October 2017 to Present
Administrative Assistant
Harcourts Dee Why
through
RE ASSIST
Baguio City, Benguet
August 2015 to August 2017
HR Assistant (Recruitment) / Administrative Assistant
RE ASSIST
Baguio City, Benguet
February 2017 to July 2017
Reservations Sales Specialist
IHG - PHPRO
Baguio City, Benguet
January 2015 to March 2015
Transcriptionist
TECH SYNERGY TRANSCRIPTION
Baguio City, Benguet
August 2011 to December 2011
Customer Service Representative
SITEL
Baguio City, Benguet
May 2010 to November 2010
Provide online administrative assistance by doing property information research. Do occasional lay outing. We used Asana to keep track of projects.
Handles social media platforms for an
e-commerce business. Moderate the comment section for Facebook and Instagram accounts/pages. Responds to customer’s inquiry via Facebook messenger or direct messages in Instagram. Also responds via e-mail. Also have some background with using Shopify, Zendesk, and AgoraPulse. We also used Slack for communication with the team.
Provides online administrative assistance to real estate agencies based in Australia. Part of the tasks are filing documents (of property owners and tenants, invoices, etc.), keeping their database for properties they manage up to date, prepare various forms depending on client’s need or request, maintaining workflow by studying methods and time management, etc.
Screened resumes, evaluated applicant’s online assessments, and conducted phone and face-to-face interviews. Once an applicant is successfully hired, I collect and file other needed personal information of employee. Also handled company’s Facebook page and did a few lay-outing / editing from time to time. We used Trello as one of our application tracking tools and Slack for communication within the office.
Assist customers in finding hotels (among the hotels in the IHG), then also with planning and booking rooms based on the customer’s need and preference (may it be for business or vacation). Also, upselling hotel rooms or other commodities which the hotel/s provides.
Listen to a recorded dictation of a speaker (of general topic, legal, or medical) and transcribe them or convert them to electronic text document within a given period of time.
Assist customers in paying their credit card bills over the phone and help with general queries on their account.
BACHELOR OF ARTS IN MASS COMMUNICATION
University of Baguio
Baguio City
May 2015
University of Baguio
Preparatory High School (UB – PREP HIGH)
Baguio City
March 2007
Saint Louis University – Laboratory Elementary School (SLU – LES)
Baguio City
March 2002
TERTIARY
SECONDARY
PRIMARY
Communication Skills
Journalism Writing
Technology Skills
Problem Solving Skills
Organization Skills
Graphic Design Skills
Carlito Dar
Information Officer III
Philippine Information Agency – CAR
0917 – 543 – 2217
Carina Laluan
Trainer
IHG – PHPRO
0909 – 229 – 7767
Rhia Paragas
Coach
Sitel – Baguio
0908 – 862 – 1406
