Erin McCarthy
135 Easy St. · Mooresville· NC ·28117
-·-Key Qualifications
Over 20 years retail and merchandising experience
Ten years of management experience
Skilled at understanding sales and financial reports
Skilled in: Excel, PowerPoint, Concur, Egencia, Publisher, Outlook, Word.
Work Experience
Guest Experience Representative, Disney June 2017- Present
Assist Guests on call center lines with orders and opportunities
Answer internal emails
Assist Guests through email system
Assist agents through internal email system
Regional Office Coordinator, Starbucks March 2016- Present
Coordinated office events, partner training, and partner appreciation events.
Created a partner centric environment in the office
Implemented cost savings tactics that saved the department over $10,000
Developed a regional Coffee Master Program
Managed office and directors expenses utilizing Concur software
Managed directors calendar and meeting schedule
Manager, Starbucks June 2005- March 2016
Acted with honesty and integrity to maintain company policies and set example for team on day to day basis
On boarded and integrated new partners into hiring system
Managed team of employees through times of crisis
Performed Recruiting, hiring and employee training
Participated in monthly community service events
Managed Monthly P&L Report
Education
Strayer University
MS Project Management December 2017
MBA Human Resources Management December 2015
St Joseph’s College
BA Child Study June 2002
- Fine Arts
- French
- Special Education
