Erin Jones

Erin Jones- |-| Beverly, MA 01915 Professional Summary Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Skills Summary * Excellent decision maker; well organized, and work well independently * Skilled in handling the public with professionalism and sensitivity * Dedicated, hard-working individual with an upbeat attitude * Able to accurately establish priorities and quickly adapt to changing needs Experience August 2018 - Current Director of Operations McNeilly EMS Educators, Danvers, Massachusetts • Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement. • Met with department heads to drive company-wide operational compliance. • Prepared team schedules with focus on maintaining optimal employee coverage for business needs. • Maintained financial and administrative controls, accurately tracking funds and keeping records current. • Organized regular inventory counts to keep records accurate and identify supply needs or loss points. • Boosted sales through successful advertising campaigns. • Prepared staff work schedules and assigned specific duties. • Reviewed financial statements and activity reports to measure productivity or goal achievement. • Developed advertising campaigns or sales promotions to increase brand awareness. • Directed and coordinated activities of businesses or departments concerned with production, pricing and sales of products. • Reconciled bank accounts, expense accounts and unbudgeted expenditures. • Managed, maintained and prepared financial statements and reports. January 2014 - Current Bookkeeping Administrative Assistant, WPJ Cleaning & Restoration, Beverly, Massachusetts • Tracked daily expenses across petty cash account and corporate credit cards. • Documented and verified business transactions for specified time period to close out month-end books. • Processed invoices, distributed bills and corrected errors to manage monthly client billing activities. • Prepared bank deposits, compiled data, verified receipts and sent payments to banks. • Balanced and reconciled discrepancies in financial records. • Generated reports from auditing and bookkeeping activities. • Received, recorded and banked cash, checks and vouchers. April 2005 - January 2017 Store Manager, New York & Company, Burlington, MA • Oversaw employee recruiting, onboarding and training on store procedures. • Set clear expectations for team performance, conducting periodic evaluations and implementing corrective actions. • Coordinated employee schedules for optimum performance and shift coverage. • Addressed and resolved escalated customer complaints and worked to restore satisfaction. • Maintained high store standards in merchandising, security and visual presentation. • Balanced tills at end of shifts and made daily bank deposits. • Received and acted on customer feedback to boost return custom rate. Education May 2006: Associate in Science (A.S.): Hospitality - North Shore Community College, Danvers, MA