Erin Francisco

NERIZA FRANCISCO V I R T U A L P R O J E C T A S S I S T A N T M A N A G E R / About Me Currently doing Project Management and VA tasks for a couple of clients which allows me to covers different aspects of the job from managing social media to basic data entry. I worked in an office-based set-up for 12 years basically doing administrative and project coordination. Managed a team of transcriptionists and captioners for 7 years and assisted developers and QA analysts for 5 years in a couple of companies both doing outsourced services for US clients. Employment April 2016 – Present Project Manager for Spiritual Counselor/Non-profit organization - Manages various projects for a small team - Assists in managing calendar - Assists in travel planning for events which includes costing and flight reservations - Monitors that the website is up-to-date - Coordinates tasks from transcription, website updates, customer service, social media, SEO and event marketing January 2016 – April 2016 Transcriptionist for Spiritual Counselor/Non-profit organization - Transcribes online classes and lectures - Does Transcription File Management - Uploads final transcripts to Dropbox and post to website via WordPress - Occasional proofreading February 2014– Present Virtual Assistant for Educational Websites - Handling customer support emails - Online research - Database building - Data entry - Basic Image Editing using Adobe Photoshop and Illustrator (Not Graphic Design) - Drafts contents for social media and websites such as Pinterest and Wordpress - Uses Google Drive and Dropbox for file sharing - Creates form fields using Adobe Acrobat September 2014 – April 2016 Freelance Transcriptionist - Accepts English transcription and/or captioning jobs. - Also does Transcription Project Management for other clients - Uploads final transcripts to Dropbox and post to Personal Information Nickname Erin Date of Birth September 11, 1981 Address Metro Manila, Philippines Phone - E-mail- Social LinkedIn ph.linkedin.com/in/ erinfrancisco UpWork www.upwork.com/o/profiles/ users/_~013cf43482df41f62b/ Skills  Project Management website via WordPress September 2015 October 2015 Virtual Assistant for Online Costume Retail Store - Product entry and order update via Magento - eBay Management - Chat support via Zopim - Handling customer support emails - Order processing coordination with actual store support April 2015 - June 2015 Translation Project Manager for UK client - Plan, schedule and manage multiple client accounts from inception to final delivery, ensuring optimal workflow and on-time results - Facilitate effective communication within the project team (translators, subtitlers, engineers, publishers, etc.) January 2011 – December 2013 WeServ Systems International, Inc. Taguig City, Philippines (subsidiary of Fujitsu) Project Coordinator / Technical Administrator - Assists the Division Manager in day-to-day administrative and operation matters - Prepares weekly project status reports for QA testers and developers - Coordinates with Accounting for billing, expenses, etc. - Validates time logs including overtime of QA testers and developers onshore and offshore for further evaluation of billing resource - Observe Quality Management System & ISMS audit requirements. Includes update of Disaster Recovery Plan, Business Continuity and Information Asset Register - Support in processing administrative, purchasing and travel requirements for the department. Includes assistance in preparation of visa application mostly for US and Japan - Figure monthly quarterly incentives for the team - Assess liquidation reports before presenting to Accounting - Supports concerns of deployed resources with regards to allowances and other HR issues - Assists Professional Services Managers with events and other functions for the development of business processes - Maintains software license and hardware equipment inventories of the department - In-charge of on-boarding new hires of the group which covers orientation of department policies to email and account setup October 2002 – January 2011 Salus Healthcare Informatics, Inc., Quezon City (formerly stag Philippines, Inc.) BSG Assistant Manager (May 2006 to January 2011) - Assists the Operations Manager in day-to-day production/operation matters and in regularly reviewing production processes - Guides the Training and Competency Manager in drafting and executing relevant trainings for BSG personnel - Supervise and coach the supervisors in handling their respective shifts to achieve maximum output - In-charge of learning new captioning, transcription and other necessary program/software/tools and document Skills               Project Management Administrative Transcription Captioning /Subtitling Photo Editing Data Entry Social Media Customer Service Travel Coordination Email Handling Chat Support Event Planning Database Management Marketing necessary instruction manuals - Responsible of creating process flows for new clients and/or product lines - Regularly contribute ideas to help BSG improve its processes and output - Help establish a healthy working environment for BSG Production team - Transcription and captioning of voice content to written English - Reviewing of other captioning work for quality control purposes - Coordinates with other departments on special tasks and projects as required by management - Submits evaluation of team members for annual performance reviews - Prepares team schedule - Handles communication related to production with clients - Maintains library of all Quality Manuals, Work Instruction Documents, Product Information Sheets and other important department documents Tools Used                        Microsoft Office Google Apps Skype DropBox Jing Trello, Asana Time Doctor, Toggl Adobe Photoshop, Illustrator, Acrobat Pro WordPress Canva Infusionsoft Zendesk Zopim Magento Instant Teleseminar SendOutCards Audacity Express Scribe, InqScribe, FAB Subtitler, Subtitle Workshop, SubEditor, Rapid Caption, Softel Captioning Windows Movie Maker Grambler iCloud XTRF Translation Project Management Software October 2004 to May 2006 BSG Analyst - Supports and produce BSG products and services - Responsible for the smooth flow of production in a shift - Handles communication related to production with clients October 2002 to October 2004) Administrative Assistant - Schedule and coordinate meetings, interviews, appointments, events and other similar activities for the CEO and the rest of the team, which also includes travel and lodging arrangements. - Coordinate with various staff for operational support activities of the unit; serve as a liaison between departments and operating units in the resolution of dayto-day administrative and operational problems - Provide administrative/secretarial support for various departments such as answering telephones, assisting visitors and resolving a range of administrative problems and inquiries - Operates a desktop computer to compose, edit, prepare and distribute agendas and minutes of numerous meetings - Maintains inventory of reference books and written corporate materials in hard copy and electronic files May 1998 October 2002 DECORAMA Curtains & Interiors Quezon City, Philippines Administrative & Finance Officer - Personnel administration (recruitment and coordination of permanent and contractual employees, performance evaluation, and other employee concerns) - Basic bookkeeping - Basic accounting and auditing on per project basis - Payroll administration - Cash management and bank account balancing - Participated in marketing strategy meetings Education- University of Santo Tomas Espana, Manila Bachelor of Science in Commerce Major in Business Administration Certifications References available upon request July 2016 Diploma in Social Media Marketing Shaw Academy Grade: Distinction