Erikajoyce De Leon

​ ERIKA JOYCE DE LEON ​ ​ ​ - -​ Blk 14, Lt 50, 15th street, Pearl residences, Capipisa, Tanza, Cavite ​ EDUCATION University of Rizal System​ Tertiary / Bachelor of Science in Business Administration Major in Marketing Management Don Jose Ynares Sr. Memorial National High School​ Senior High / Academic Excellent Awardee with Honor​ 2019 - 2023 ​ Don Jose Ynares Sr. Memorial National High School​ Secondary / Academic Excellent Awardee with Honor​ 2017 - 2019 2013 - 2017 WORK EXPERIENCES Sagility Philippines Healthcare Associate ​ NOVEMBER 2024 – MARCH 2025 ●​ Member Facing - Voice and International Account ●​ Handled concerns focusing on Member assistance through voice support and non-voice assistance, which depends on the business. Sagility Philippines Healthcare Associate ​ FEBRUARY 2024 – NOVEMBER 2024 ●​ Provider Facing - Voice and International Account ●​ Handled concerns focusing on Provider assistance through voice support and non-voice assistance, which depends on the business. CVM Pawnshop and Money Changer Auxiliary Specialist ​ MAY 2023 - FEBRUARY 2024 ●​ Managed the auxiliary's weekly report, handled the e-wallet funding of branches nationwide, and was responsible for auxiliary services troubleshooting, transaction deletion, and reversion. CVM Pawnshop and Money Changer Marketing Intern ​ JANUARY 2023 – MARCH 2023 ●​ Provided a variety of content, social media posts, and engagement for the Facebook page. ●​ Aided in the completion of daily tasks and prepared materials for events and branch openings ●​ Assisted the HR Department in organizing employee records. GeiserMaclang Marketing Communications Inc. Project Management Intern ​ SEPTEMBER 2022 – NOVEMBER 2022 ●​ Handled accounts for Shell Petroleum Corporation. ●​ Created a weekly report for the client; collected news, presented it, and organized the files involving the competitors' reports from different brands. PESO / Municipality of Binangonan SPES Beneficiary (Special Program for the Employment of Students)​ ​​ APRIL 2016 – MARCH 2016 ●​ Guided other employees to complete their tasks through the encoding of data in Microsoft Excel. ●​ Prepared their paperwork at the Budget and Finance office. WORK EXPOSURE Twinkle Peds Psych​ Medical Virtual Assistant ​ ●​ ●​ ●​ ●​ ​ Insurance verification for new and existing patients Managed patient scheduling and appointment reminders Coordinated communication between patients and healthcare providers Resolved customer concerns and answered questions via phone and chat SKILLS ●​ ●​ ●​ ●​ ●​ ●​ Organizational skills Adaptability Proficient in Microsoft Office Excellent Communication Time management skills Customer Service MARCH - APRIL 2025​