MARIA ERIKA
RABAYA
EMPLOYMENT HISTORY
TECHNICAL SUPPORT ASSOCIATE
CONVERGYS
JULY 2014 - OCTOBER 2015
- Remote Technical Support for Microsoft Windows OS
TECHNICAL SUPPORT ASSOCIATE
EXECUTIVE BOUTIQUE CALL CENTER
MARCH 2016 | JUNE 2016
- Remote Technical Support for Microsoft Windows OS
P E R S O N AL P R O F I L E
I am a goal-oriented virtual assistant. I am
great at multi-tasking and very keen to
details. You can depend on me to get
things done accurately and on time.
CUSTOMER SERVICE REPRESENTATIVE (WITH SALES)
HELLOTECH INC.
AUGUST 2016 | FEBRUARY 2020
- Answering phone calls, emails, and sms
- Upselling of support plans that is best fit for customer's
needs
VIRTUAL ASSISTANT
ALTITUDE ADS
MARCH 2020 - APRIL 2021
- Assistant Team Leader - assisting team members with
work related concerns
- Email Support (80 or more emails per day)
- Administrative tasks, Accounting task
- Data Entry with the use of Google Docs and
Spreadsheets
- Facebook Engagement Team
- Verifying customer's payments on payment gateways
like Paypal, Checkout and Stripe
PREVIOUS EDUCATION
UNIVERSITY OF SAN CARLOS - TALAMBAN CAMPUS
BACHELOR OF SCIENCE IN PSYCHOLOGY
C O N T AC T I N F O R M A T I O N
Mobile: -
Email:-Skype: live:rabayaerika
Cebu City, Philippines, 6000
UNIVERSITY OF SAN CARLOS - SOUTH CAMPUS
SECONDARY EDUCATION
SKILLS AND ABILITIES
-
Proficient in Microsoft Windows
Customer service skills
Email support & management
Research and data collection
Great communication skills
- Can work under pressure and great at multi-tasking
