PARILLA, ERIKA MARIE C.- BLK 14 STO.NIÑO BILIBIRAN, BINANGONAN RIZAL
OBJECTIVES
WORK EXPERIENCES:
To be part of the company that indulges professional growth
which provides challenging and rewarding career while allowing
me to utilize my skills knowledge.
CURO TEKNIKA INC.
SKILLS
Robinsons Cyberscape Alpha Garnet and Sapphire St.
Ortigas Pasig City.
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Knowledgeable in Ms Office
Computer Literate
Good Analytical and Trouble Shooting Abilities
Good communication / Customer Service Skills
Adaptable to Change
Knowledgeable in SAP (ERP software)
NETWORK SUPPORT ASSOCIATE
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Provide technical support for resolution of
customer IT problems, incidents, issues,
requests and queries.
Voice account
PERSONAL INFORMATION
June 2016 – April 2017
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•AGE
•DATE OF BIRTH :
28 yrs. old
ACCENTURE INC
GENDER
Female
:
Eastwood Avenue Quezon City
August 15, 1995
CIVIL STATUS:
Single
NATIONALITY:
Filipino
RELIGION
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Roman Catholic
HEIGHT
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4’11
WEIGHT
:
42kg
EDUCATIONAL ATTAINMENT
Bachelor of Science in Information Technology
University of Rizal System- Binangonan Rizal- Graduated
TRAINING
CuroTeknika INC.
On the Job-Trainee
Talent Acquisition Team (HR) 330hrs
Game/Email Support Associate 176hrs
TRANSACTION PROCESSING ASSOCIATE
(Data Analyst) June 2017-June 2022
• Processing of insurance claims for US client
• Providing customer service regarding patient’s claim
and eligibility of the service.
• Support client/provider for their inquiries/request to
obtain the benefits of the patients.
• Analyzing submitted documents by clients including
but not limited to medical and financial records.
• Researching relevant data to accurately provide
verdict on all transactions.
• Ensuring appropriate coverage is given to all
insurance claims.
• Answer queries/requests and escalations.
• Challenges: Maintaining 98.9 daily quality audit due
to dynamic changes on the process without
effective dissemination of the said changes.
TRANSACTION PROCESSING ASSOCIATE
CHARACTER REFERENCES
Hermel Cordero
Team Lead Analyst
Stolt BV Tankers-
(Customer Service Representative) June 2022 – Aug 2023
CSR – Subject Matter Expert - September 2023-Present
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Allen Nichol Morales
AutoCad Editor / Site Erection
Binangonan Rizal-
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Providing support on a customer regarding
Microsoft Supply Chain.
Answer queries/requests and escalations regarding
on delivery status, supply and amending orders.
Investigate client claim regarding shipment incident
(shortage claim, over shipment and damage claim)
Processing Credit and Debit
Answer queries/requests via Email
Rolando Castardo
Local IT Team Lead
Global IT helpdesk-
I hereby certify that the above information is true and correct to the best of my knowledge.
Erika Marie C. Parilla
