Erika Marie Mercado

3360 Mahogany St. Camarin, Caloocan City 1400 Metro Manila, Philippines-- Work Experience ERIKA MARIE MERCADO Highly motivated Virtual Assistant with extensive customer service and sales experience. Tools Microsoft 365 GSuite Notion Airtable Netsuite Just Call Slack Front Copper Teleperformance | Aug 2020 to Dec 2024 Technical Support Representative Inbound calls Troubleshoot internet connection and emails Escalate issues to Level 2 technicians Follow up DLTA Printer | April 2018 to May 2020 (Remote) Admin Assistant | Customer Service Inbound calls Updating CRM and sending orders to production Email management Coordinating to vendors for outsourced jobs Jhasley Ticketing | April 2016 to April 2018 Travel and Tours Marketing and Sales Associate | Customer Service Inbound calls and inquiries Booking management Handling customer disputes Educational Background Cabalen Culinary & Training Institute -Basic Culinary Skills | Occupational Health and Safety Procedures -Bread and Pastry Making | Entrepreneurship Polytechnic University of the Philippines BS Hotel and Restaurant Management Sacred Heart Academy of Novaliches High School Diploma Skills Customer Service Technical Support Email management Calendar management Updating CRM Booking travel arrangement