Erika Mae Medina

ERIKA MAE MEDINA Address: B27 L4 SS Brigade Western Bicutan Taguig City, 1630 Mobile: - Email:- Information Professionals Inc., Quezon City (Agency of Procter & Gamble Philippines. Inc. — Invoice Compliance and Admin Support June 2020 – January 2021 ● Receiving Invoices from Vendors. ● Documenting the Invoice details. ● Compliance Check for the Invoices for BIR audit. ● Scanning the Invoices and inputting the gathered details to the SAP. Snapcart Digital Philippines Inc, Taguig City — Customer Service Officer (Chat Support) May 2017 – February 2020 ● Receive and Promptly Respond to Customer Queries ● Document Issues and Resolutions ● Learn About New Products and Services ● Develop Customer Service Solutions John Clements Consultants Inc, Makati City (Agency of Snapcart Digital Philippines Inc. — Data Moderator November 2016 - May 2017 ● Collects and annotates text data for use within Machine Learning and Natural Language Processing pipelines. ● Categorizes content in machine learning, this is a process which adds to computer code that can help explain the reasoning behind the processes programmers chose to use for our annotation platform ● Scrutinizes material to ensure that it is accurately and thoroughly tagged. Asticom Technology Inc. (Subsidiary of Globe Telecom) Mandaluyong City — Data Encoder January 2016 - August 2016 ● Handling the information of persons who availed postpaid plans ● Making sure that all the requirements of the subscriber is in the system ● Inputting the information from the system to MS excel Mikostar Commercial, Taguig City — Invoicing Clerk February 2015 - August 2015 ● Receiving calls and taking down Customer’s orders ● Encoding the orders to the system for invoicing Imagenet Philippines, Inc, Makati City — Data Lifter June 2014 - November 2014 ● Inputting the Member’s information to the system. ● Making sure that all information inputted is correct and accurate. EDUCATION AMA Computer Learning Center-College, Taguig City — Bachelor of Science, Information Technology June 2009 - April 2014