KEY STRENGTHS & EXPERTISE:
Strong problem solving skills
Travel & Itinerary Arrangements
Take initiative & work independently
E
Exceptional organizational skills
Special Project Management
Proficient in Microsoft Office
RIKA LANDON
Demonstrate discretion
Provide administrative support
Managing executive calendars
KEY STRENGTHS & EXPERTISE:
Strong problem solving skills
Travel & Itinerary Arrangements
Take initiative & work independently
Exceptional organizational skills
Special Project Management
Proficient in Microsoft Office
Demonstrate discretion
Provide administrative support
Managing executive calendars
Professional Experience
Kraemer’s Nursery
SALES ANALYST
Jan 2019 - Present
Responsible for the execution of real time replenishment orders generated using POS information. Collaborate and cooperate with all
members of sales and marketing, replenishment, production, supply chain management/inventory, and finance departments
Work with sales forecasting team and account manager to develop accurate sales forecast.
Support store and sales team relationships.
Interface with outside sales reps and store employees
Apply Lean and Project Management methodologies to successfully complete improvement projects and realize targeted
benefits
Evaluate retail market changes
Review and analyze sales information, makes observations, completes reports, and assesses progress
Ad hoc sales reports and analysis tools
Snyder’s Lance
CONSUMER AFFAIRS SPECIALIST
Aug 2015 – Nov 2018
Interface and respond directly to consumers and retailers via email, phone and social media regarding questions, concerns and
complaints to ensure consumer satisfaction and brand loyalty
Increased customer service department effectiveness by 20% over 1 year by creating, distributing, and maintaining
customer service training and desk reference materials and providing customer service team member training
Created comprehensive project plans including deliverables, resources, and timelines, providing updates to management as
needed
Created training materials, delivering individual and team training, and at the elbow support during roll out
Provided project management administrative services as needed to edit, update, and suggest changes in support of multiple
project management teams and leadership
Recognized service opportunities and provided exceptional customer satisfaction
• Resolved routine and escalated problems
• Communicated information either verbally or in writing to customers, other departments, and/or senior management
• Supervised workflow and quality of reps
State of Oregon
Jul 2014 - Aug 2015
EXECUTIVE ASSISTANT
Provided support to the Director of Communications. Planned meetings, presentations and facilitated communication between the
Director, all departments and stakeholders.
Arranged meetings, creating memos, power point presentations, emails, calendar appointments
Provided technical support and education related to Microsoft Office products, printers, fax machines, phone and AV
equipment to multiple departments
Assisted and arranged meetings between Executives and 200+ departmental employees
Provided onboarding and training to new administrative staff members via at the elbow support, training and educational
documents, and acted as a resource for new hire issues and questions
Scheduled meetings and events, arrange executive meetings and lunches
Provided project and administrative support to Production and Facilities as needed
Evergreen Aviation
Aug 2011-Jan 2014
EXECUTIVE ASSISTANT / OFFICE MANAGER
Provided administrative and confidential support to the president and his executive team, including Human Resources, Global Sales,
and Maintenance across the United States.
Tracked and logged incoming calls and emails. Responded to callers' needs when appropriate
Promptly and efficiently managed and coordinated international and domestic travel utilizing online reservation system
Ensured that travel policy is followed while procuring cost-effective and convenient travel
Received and distributed mail to appropriate personnel
Managed conference room calendar and ensure that the conference room is properly maintained
Ordered and managed office supplies
Supported the HR function by assisting with employee onboarding and offboarding
Supported the IT function by serving as the point of contact with onsite visits and special requests
Holiday Retirement
Sept 2008-Aug 2011
ADMINISTRATIVE ASSISTANT
Served as primary assistant to Director of Procurement. Performed complex administrative work with high level of confidentiality,
discretion and judgment.
Researched and composed a variety of correspondence and assisted with personal errands and appointments.
Coordinated travel arrangements, meetings and employee random drug testing
Assisted in the management of other internal projects as needed
Provided administrative and clerical support to the Director of Procurement Services and the procurement department
Provided editorial assistance with emails, newsletters, and mass communications
Compiled cost analysis and cost savings reports in fleet and travel category management using Access
Maintained Outlook contacts database and Global Address list
Scanned, copied, and filed documents
Signature Flight Support
July 2006-Sept 2008
CUSTOMER SERVICE MANAGER
Responsible for providing a productive and motivating working environment, and addressing any issues/disputes from customers or
clients.
Recruited new staff. Complete paperwork and processes for hiring new staff.
Completed paperwork on incident reports, worker's compensation, FMLA/OFLA, etc. as needed.
Analyzed and recommended improvements to existing facilities, equipment, operating systems of the service area or
department.
Approved PTO and arrange for coverage as necessary.
Involved in staff development, discipline, co-worker feedback and other personnel issues.
Planned directs and coordinates the work activities of staff. Duties of staff include processing bi-weekly payroll, hiring and
HR/payroll documents, background checks and miscellaneous data entry.
Scheduled regular meetings with support staff.
Responded to support staff needs and coordinate communications with supervisors to ensure consistency of support.
Salem, OR 97305
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