Erika Kristia Palma

As a customer support professional with over ten years of experience, I know my diverse skills and qualifications will make me an asset to your company. 

I have been in the customer service industry , with relevant experience in different customer-facing jobs. I have worked in the call center as customer and technical support agent for over 8 years ; was a casino dealer for over 2 years and also worked in the hospitality industry for over 2 years. I was responsible in a lot of things to which all were proven to be delivered perfectly and in a timely manner. Some of what I do are as follows:

Handling escalations from customers and other departments;

Handling account and billing concerns/disputes;

Scheduling dispatches and Vendor meets techs, CPE vendors and other carriers;

Troubleshooting line and equipment issues;

Configuring home and small business networking; and etc..

My long term experience in the customer service industry taught me how to get along with all types of people in all types of settings. I realize that being friendly and courteous even with the most irate kind of customer is very important in expanding and stabilizing every business and retaining customers in every company. I also learned that acquiring and maintaining loyal repeat business as well as spreading the word of your business through these loyal patrons is of the utmost importance in every company. Meeting and exceeding client and customer expectations are tasks that I have performed with success many times. 

My strong-willed characteristic combined with my experiences in this field of work will enable me to extend help and contribute to the growth and success of your business. I look forward to hear from you soon.