Erika Jane Delos Santos

ERIKA JANE DELOS SANTOS, Customer Relations Manager -,-www.linkedin.com/in/erika-jane-delos-santos- SUMMARY​ Exceptional Customer Relations Manager with over 8 years of diverse experience in client management and relationship building. Adept at developing comprehensive strategies that align with organizational goals, ensuring optimal customer satisfaction. Proven success in training and mentoring teams to achieve high performance standards. Committed to leveraging unique skills to enhance client experiences and drive business growth, ready to contribute effectively in a dynamic environment. WORK EXPERIENCE 2023 – 2025​ Customer Relations Manager, Haus Talk, Inc.​ ​ Developed and executed comprehensive strategies and procedures that align with the company's goals and objectives. 2022 – 2024​ Program Advisor, World Endeavors​ Scheduled appointments and conducted initial interviews and screenings with clients to identify their needs and match them with suitable programs. 2018 – 2019​ Client Relations Manager, Megaworld Corp.​ Trained and coached staff on best practices and standards. Monitored performance meticulously while gathering constructive feedback to drive continuous improvement. 2014 – 2018​ Handover, Shang Properties Inc.​ Led, mentored, and managed a high-performing after-sales team, promoting a collaborative and results-driven work environment. 2010 – 2014​ E-documentation Supervisor, SuperGuardian Pty Ltd​ Organized and planned essential central services for Manila and Australian offices, ensuring seamless operations across locations. EDUCATION-​ POLYTECHNIC UNIVERSITY OF THE PHILIPPINES​ Bachelor of Science, Mathematics SKILLS​ Customer Relations ​ Communication Creative Problem Solving Leadership Property Management​ Critical Thinking Team Management​ Quality Assurance Building Strong Relationships​ Case Management ​ Training & Development REFERENCES​ Noemi Aniban Audit Manager Giannina Mirabueno Businesswoman -- --