Erika Jacqueline Arevalo Andrade

Erika Arévalo English Teacher & Customer service Representative I have experience in teaching teenagers and adults, I also have experience on client satisfaction. I am a hardworking Customer Service Representative and teacher with more than 10 years of experience working with multiple calling software. Trained in project and time management, proven multitasking abilities, excellent communication, planning, and prioritization skills. Great working with stressed, confused, and upset individuals in need of benefits information and supportive guidance to navigate through systems. Committed to maintaining professional relationships with clients/students to increase profitability and drive business results. My main goal on a daily basis is to make sure that I am doing better each day and learn new things. I am very positive and I strongly believe that when you work as a team you get great results. Learn as much as possible from all life experiences; be successful in all work environments by giving 110% in all assigned duties and responsibilities. Provide myself a decent financial stability and have a home full of love and comprehension. Work History -   High School Teacher Tecnico Salesiano, Cuenca, Ecuador. Functions: Social studies teacher, English teacher, radio station presenter. - High School Teacher Hermano Miguel la salle, Cuenca, Ecuador. Functions: Social studies teacher, English teacher, religious teacher. --   High School Teacher Instituto Artisanal, Griselada Quesada/ Azogues Functions: English Teacher. -   Teachers Assistant University of Cuenca, Cuenca Functions: University projects, exchanges with foreign students. - Customer Service Representative Marketing systems LLC, Cuenca Functions: Customer service, Collection agencies and banks, budget analysis, payment processing, sales representative and financial counselor. Education 2009   High School Diploma Colegio Luis Cordero – Cañar, Azogues 2017   Bachelor’s Degree University of Cuenca- Cuenca 2017   Associates Degree In Language & English Literature Universidad de Cuenca- Cuenca Accomplishments Sales - Increased sales by 70% over a two year period. Reporting - Documented and resolved CS department which led to least cancellations Exceeded monthly quota 10 times. Additional Information “ Choose a job you love, and you will never have to work a day in your life." Languages English Spanish Contact Address Cañar, Azogues Phone - E-mail - Skills Customer service Teaching Financial Payment processing Recruiting Sales Manager