ERIKA FAYE
ORELLANO
Virtual Assistant
PROFILE
Erika is a former customer service representative and an aspiring
virtual assistant from the Philippines. She has experience in
maintaining an e-commerce store and is adept in graphic design,
scheduling social media posts. She knows how to use Hootsuite,
Buffer, Canva, Google Drive, and Microsoft office.
Erika became a government scholar for the Rural Impact Sourcing
Training (RISTT) on Virtual Assistance and Social Media
Management and Advertising by the Department of Information and
Communications Technology (DICT). With little knowledge of the
entire course, she completed the training with flying colors.
Erika is a fast-learner and is good at communication skills.
WHAT I DO BEST
CONTACT INFORMATION
Mati City, Davao Oriental
Philippines
--
Social Media Management
Graphic Design
WordPress
Data Entry
Customer Service
TOOLS I USED
Canva
Photoshop
Filmora
Wave.video
Loom
Crello
Google Drive
Microsoft Office
EDUCATION
Mati Polytechnic College, Inc. - Undergrad
June 2016 - April 2018
Bachelor of Science in Business Administration
WORK EXPERIENCE
Office Clerk/Staff (Designated Administrative Officer)
Department of Information and Communications Technology
June 2018 - Present
TRAININGS/SEMINARS
5 - Day Digital Literacy Training
Resource Speaker
Dec 14 - 18, 2021
Rural Impact Sourcing Technical Training for
Social Media Marketing and Advertising
Scholar
Sept - Nov 2019
Rural Impact Sourcing Technical Training for
Virtual Assistant
Oct - Dec 2017
Tasks Include:
▪ Organizing a filing system for important documents
▪ Regularly monitor and submit reports
▪ Conduct a capability training
▪ Distribute and store correspondence
▪ Manage Office supplies
Customer Service Representative/Sales Representative
iQor Davao
June 2015 - November 2017
Tasks Include:
▪ Process orders
▪ Maintaining a positive, empathetic, and professional
attitude to customers.
▪ Responding promptly to inquiries
▪ Acknowledging and resolving customer complaints
