Erika E. Susi

ERIKA SUSI REAL ESTATE VIRTUAL ASSISTANT Pampanga Philippines |- I’m a Virtual Assistant with strong expertise in leasing administration and property management. My experience includes processing bills, managing arrears, and ensuring smooth documentation for tenancy operations. I also have a background in data mining, tax mapping, and zoning, allowing me to support real estate and administrative teams with accurate research and reporting. AREA OF EXPERTISE Lead Generation & CRM Management Administrative & Documentation Support Data Analysis & Reporting Tenant & Client Communication KEY ACHIEVEMENTS Improved tenant satisfaction. by implementing a systematic communication process, resulting in fewer complaints and faster resolution of issues. Exceeded leasing targets. by 25% within the first year by proactively engaging prospective tenants and following up consistently. PROFESSIONAL EXPERIENCE Cloudstaff, Real Estate Virtual Assistant Tax Mapping & Zoning Researcher April 2022 - May 2025 Beepo,Property Management Assistant Mar 2021 - Apr 2022 Trust Accounting Lease Renewals Processing Bills payment Email Handling Invoicing Tenant EDUCATION UX Industrial Basics and General Application Aug 2016 - Oct 2019 University of Engineering UX Cohort Major in Automotive Technology. Thesis on "Technological Advancements within the current Mechatronics Industry”. Bachelor of Design in Process Engineering Engineering University Relevant coursework in Structural Design and Project Management. May 2014 - May 2016 ADDITIONAL INFORMATION Languages: English, French, Mandarin. Certifications: Professional Design Engineer (PDE) License, Project Management Tech (PMT). Awards/Activities: Most Innovative Employer of the Year (2021), Overall Best Employee Division Two (2024), Onboarding Project Lead (2023) OFFSURE, Real Estate Virtual Assistant Feb 2020 - Mar 2021 Trust Accounting Lease Renewals Email Handling Arrears Smoke Alarm Processing Bills, Strata, maintenance, Water Bill Routine Inspection PMVA, Real Estate Virtual Assistant Trust Accounting Lease Renewals Email Handling Arrears Smoke Alarm Processing Bills, Strata, maintenance, Water Bill Routine Inspection EDUCATION UX Industrial Basics and General Application Bachelor of Science in Industrial Technology Don Honorio Ventura State University, Bacolor Pampanga -) ADDITIONAL INFORMATION Languages: English Certifications: Certificate (LHITC) From Leasing Agent and got promoted as Portfolio Coordinator Jun 2018 - Feb 2020