Contact-
www.linkedin.com/in/erikadincola-68371bb4 (LinkedIn)
Top Skills
Operations Management
Operations Administration
Production Planning
Erika Dincola
Operations | Projects | Relationship Management
Raleigh-Durham-Chapel Hill Area
Summary
Dynamic professional with years of experience helping organizations
reach their full potential. Adept in making key decisions and working
alongside teammates to achieve goals and solve problems.
Experience
CSP, Inc.
Project Manager and Applications Specialist
March 2024 - Present (5 months)
Raleigh, North Carolina, United States
- Oversee ~30 small to large projects at one time
- Manage scope, planning, execution, and coordination of projects with
successful results.
- Coordinate internal and external resources to achieve goals
- Work with a team of software and network engineers to accomplish
deliverables for client projects of varying scopes within budget and on time.
- Manage communication across the organization with regard to project
reporting and updates
- Increase project profitability through effective time and resource management
- Strategize to increase team efficiency month over month, resulting in effective
process improvement over time.
- Build rapport and maintain excellent client relationships, founded on trust and
reliability.
- Maintain a positive impact on the organization, clients, and community.
Brightfield Group
2 years 5 months
Client Services Manager
March 2022 - January 2024 (1 year 11 months)
United States
Cannabis/Hemp Client Services Manager at SaaS consumer insights and
market research firm. Promotion from previous role.
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-Manage multi-industry client portfolio and support their decision making and
success by analyzing trends and creating custom research assets using a
state of the art data and insights platform.
- Coordinate ongoing client meetings to discuss industry trends and adjust
marketing and product development initiatives based on data.
- Facilitate custom research opportunities and coordinate with research and
insights teams to complete on time and within budget.
- Conduct dashboard demonstrations of up to 6 different datasets to prospects.
- Provide onboarding and ongoing support to clients.
- Attend and facilitate live webinar discussions.
Sales Operations Manager
September 2021 - May 2022 (9 months)
United States
HubSpot CRM and sales coordinator for SaaS consumer insights and market
research firm.
- Identified, qualified, and nurtured new processes and methods to support
business growth, managing qual/quant research timelines, risk factors, and
financial processing.
- Met and exceeded territory sales quotas by analyzing customer needs
and providing appropriate solutions and custom product offerings to existing
clients.
- Coordinated with key stakeholders at client companies to review competitive
activity and industry trends, providing feedback and in-depth reports to inform
brand strategy.
- Innovated B2B lead segmentation strategy resulting in a 25% increase in
demo bookings from Q2 to Q3.
- Manage outbound sales outreach schedules and content logistics, with
consideration of client engagement and conversion rates.
- Manage sales event calendar including budget management and potential
revenue forecasting
KZEN Cannabis Beverages
Production Coordinator
September 2021 - August 2022 (1 year)
United States
Manage all aspects of production for a beverage brand in California for 6
different SKUS.
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- Determine production timelines based on existing inventory and upcoming
expiration dates against projected monthly sales numbers using historical data.
- Manage relationships and documentation of all vendors, manufacturing, and
distribution partners.
- Track schedule and tasks in Asana.
- Track ongoing expenses against annual production budget.
Toothless Consulting, Inc
Senior Executive Assistant
March 2021 - August 2021 (6 months)
Manage operations and administration for C-level executive team at a
cybersecurity training firm.
- Sole administrator of HubSpot CRM sales pipeline and all documentation of
prospect and client communication and agreements.
- Support sales efforts, including lead generation and conducting targeted
outreach to close sales.
- Optimize client onboarding process.
- Support recruiting efforts through job postings on various job boards,
candidate screening and interviews, plus onboarding once hired.
- Create HubSpot sales automation flows to increase efficiency while keeping
labor costs low.
- Automate sales outreach and implement dashboards for activity reporting
and KPI tracking for national sales team.
Kush Supply Co.
Sales & Project Coordinator
January 2019 - March 2021 (2 years 3 months)
Denver, Colorado
Provide sales and project support while managing budgets and procurement
timelines for a portfolio of cannabis and CBD clients at a high volume
wholesale packaging company.
- Manage custom hardware and packaging projects for clients. Scope and
budget planning, vendor relationships (US and international), design and
functionality, stakeholder communication, and shipping logistics.
- Provide high-level sales support and project coordination for regional sales
team, managing custom product campaigns and supporting order processing.
- Utilize Jira ticketing systems for support requests, follow up on any requests
and complete in timely manner.
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- Netsuite CRM administrator used for project management and order
fulfillment.
Green Dragon Co
Marketing Coordinator
January 2018 - January 2019 (1 year 1 month)
Greater Denver Area
Support C-level executives and marketing team with marketing operations at a
13-store-wide chain of retail cannabis locations.
- Manage schedule and content, including promotions, for all 13 locations’
email and text campaigns.
- Locate print and digital advertising and brand awareness opportunities in
local markets across the state of Colorado.
- Write editorials for numerous media partnerships.
- Manage vendor relationships, encourage affiliate opportunities, negotiate
promotional opportunities, and keep record of all agreements.
- Implement softwares and services for reporting and efficiency purposes
LivWell Enlightened Health
General Manager
January 2014 - December 2017 (4 years)
Denver, Colorado
Education
Metropolitan State University of Denver
Bachelor of Arts (B.A.), Communication Theory, Anthropology · (2013 - 2017)
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