Erika B. Paglinawan

Erika B. Paglinawan 📍 Candanay Norte, Siquijor, Siquijor 🧑‍💼 Career Objective A highly motivated Business Administration graduate with hands-on experience in government office operations, administrative support, and client coordination. Proven ability to manage records, perform clerical tasks, and communicate effectively. Seeking to contribute my organizational and communication skills in a dynamic and growth-oriented environment. 💼 Work Experience Administrative Assistant - Volunteer Philippine Charity Sweepstakes Office – Dumaguete City, Negros Oriental 📅 September 2, 2024 – Present • Assisted with agent-related concerns and inquiries • Conducted inspections of STL and lotto outlets • Processed new lotto applications • Handled the blocking and unblocking of erring agents • Provided general support to ensure smooth operational flow • Assisted patients with medical billing concerns, including explaining charges and guiding them through payment-related procedures • Supported social workers in encoding patient information and updating accurate records in the system for proper documentation and processing Job Order Administrative Assistant Philippine Charity Sweepstakes Office – Dumaguete City, Negros Oriental 📅 July 3, 2023 – August 31, 2024 • Maintained databases for agent records, surety bonds, and agreements • Monitored sales performance and agent activity • Addressed agent concerns (IDs, remittance, liaison coordination, etc.) • Processed Lotto/Keno applicant data • Managed blocking/unblocking of agents • Assigned at Negros Oriental Provincial Hospital, providing medical assistance to patients including support for hospitalization processes, dialysis-related coordination, and administration assistance for injections and chemotherapy drugs under supervision • Performed errands to ensure fast and efficient processing • Provided general office support Student Assistant (Summer Job) Provincial Social Welfare and Development Office – Siquijor, Siquijor 📅 May 2, 2016 – May 20, 2016 • Maintained and organized physical and electronic records • Processed hospital admissions and discharges • Filed and retrieved patient documents • Prepared patient charts and scanned files for digital records 🎓 Education Bachelor of Science in Business Administration – Major in Human Resource Management Siquijor State College 📅 2019 – 2023 Senior High School Siquijor State College 📅 2018 – 2019 Junior High School Banban National School 📅 2013 – 2017 🏅 Conduct Awardee Elementary Level Candanay Elementary School 📅 2007 – 2013 🏅 With Honors 📜 Trainings and Immersion On-the-Job Training Philippine Charity Sweepstakes Office – Siquijor, Siquijor 📅 March 6, 2023 – June 16, 2023 • Sold lotto tickets at the Siquijor Capitol • Organized documents of STL agents • Assisted in hospital charity support and funding distribution • Scanned hospital billing documents and tabbed files Work Immersion Department of Agriculture – Larena, Siquijor 📅 February 4, 2019 – February 22, 2019 • Assisted in planting, cultivating, and harvesting crops • Learned to operate farm tools and equipment 🛠️ Skills • Computer literate (MS Word, Excel, PowerPoint) • Clerical and administrative task experience • Document filing and organization • Data encoding and basic database management • Office and administrative support • Strong oral and written communication skills • Able to play table tennis 🌐 Languages Spoken • English • Filipino / Tagalog • Cebuano Character References • CLINT C. CORTES Assistant Branch Manager Philippine Charity Sweepstakes Office - • Sharon A. Bernardo Social Worker Philippine Charity Sweepstakes Office -