Erik M. Dionisio
№ 81 Antique St. Bago Bantay Quezon City
- / --
OBJECTIVE:
To obtain a challenging position that will utilize and enhance all my skills and abilities and to improve my knowledge for the benefit of the company
EMPLOYMENT EXPERIENCE:
Audio SpecialistWipro BPO Solutions
Technical SupportEton Centris Tower 1 7th flr. Q. Ave. Quezon City
July 04, 2016- Present
Job Description:
We support inbound, outbound calls, e-mail and chat.
To provide and resolve all the technical issues and to ensure a world class customer service in every call.
To ensure fair and lawful resolution in timely manner.
Receives call and does Follow-up call to ensure and maintain the quality of services.
Capable of doing Slide shift, Shifting Schedules, opt to take Overtime and amendable on sudden change of schedule.
Technical Support Representative /VXI Global Holdings Inc.
Customer Service3f Waltermart, Munoz, Quezon City
July 18, 2014 – January of 2016
Job Description:
To provide and resolve all the technical issues and to ensure a world class customer service in every call.
To ensure fair and lawful resolution in timely manner.
Receives call and does Follow-up call to ensure and maintain the quality of services.
Capable of doing Slide shift, Shifting Schedules, Opt to take Overtime and capable of adjusting in sudden change of schedule.
Customer Care Specialist / Fraud SpecialistIBM / CONCENTRIX
(Financial account, Banks in Europe)
March 1, 2013 – July 14 2014U.P. Ayala land Technohub, Diliman Q.C.
Job Description:
To assess and ensure World Class Customer Service.
To give (F. C. R.) First Call Resolution with rationale
Conducts Preliminary Investigation.
Processes refund with proper set of expectations.
Addresses/ Honor Complaints.
Properly gauge Customer’s Distress and Inconvenience
Processes Compensation/ Redress in timely manner.
Escalate and De-escalate Necessary and unnecessary calls and provide proper resolutions.
Head of Engagement Dept. that works on building bonds between staff and Management.
Owner/Proprietor AbToHbEbNyA WATER REFILLING STORE
August 8, 2011- Present
Athlete-Republic of the Phil.Young men’s BASKETBALL TEAM-Phil Sports commission
EDUCATIONAL BACKGROUND:
Tertiary
Bachelor of Science and Art-
Major in Criminology
Philippine College of Criminology
Sta. Cruz, Manila
Bachelor of Art and Science-
Marketing Management & Communication
Major in Management
San Beda College –Manila
Mendiola, Manila
Bachelor of Art and Science-
Communication Arts
Major in Communication
Angelicum College
Sto.Domingo Ave. Q. C.
TRAININGS/SEMINARS ATTENDED:
World Class Customer Service Training -Dubai
Harmony in Cultural Diversity - Dubai
PERSONAL PROFILE:
Nickname:Erik, Bobby
Age:33 years old
Nationality:Filipino
Birthplace:Bataan
SSS No.:-
TIN:-
Philhealth No.:-
CHARACTER REFERENCES:
Capt. Rue lBenisanoUnited Christian Organization Maritime Agency
Mayor Calumpang MasbateSta.Cruz Manila
Owner U.C.O Maritime Agency-
Mr. Clarence M. Fernandez, CPADeutsche Bank
Finance Associate-
Ms. Aloha AlfaroDubai Duty Free
Customer Service Super Visor -
