Erik Lofvenberg

Erik Löfvenberg CUSTOMER SERVICE AND SALES ORIENTED PERSON LOOKING FOR A REMOTE JOB OPPORTUNITY. ABOUT ME: Business, profit and customer service oriented with a clear commercial perspective! As a person I am passionate about my task and work purposefully, with an open mind and great curiosity to inspire and be inspired. I have a great knowledge of what taking leadership in work tasks means. For the past 8 years I have held different important positions in various companies, which has improved profit & earnings in all my assignments. My experience of working in different positions in sales and customer success of both products & services has given me the benefit of working in businesses with strong brands. I have extensive experience in sales, coordination and efficiency enhancement of companies' various functions. WORK EXPERIENCE Sales Account Manager - SE/NO/DK/FI GENERAL SKILLS - Sales cycle management. - Prospecting and lead generation. - Customer satisfaction. - Account management. - Very strong technical knowledge (hardware). - CRM management. - Strong MS office knowledge. - Trilingual native/fluent in Swedish, English and French. GENREAL INFO 24/03/1994 SWEDISH CITIZEN Lives in Barcelona, Spain Valid Spanish working permit. Driver licens, yes. Technical equiment: Mac book pro (2014, i5, 8b) Iphone Xs max. Jabra evolve bluetooth headset. Fast and stable fibre connection. LET'S CHAT: - Rambla Raval 7 08001 Barcelona-https://www.linkedin.com/in/eriklöfvenberg-74a77189/ DONALDSON FILTRATION OCTOBER 2019 - PRESENT Working with after market related product for the compressed air and process filtration division. Covering around 98% av all Donaldson accounts in Sweden, Denmark, Norway and Finland. Serve as the lead point of contact for all customer account management matters. Building and maintaining strong, long-lasting customer relationships with different industrial manufacturers, resellers, research labs, shipping tankers, pharmaceuticals, food an beverage, mechanics, and other various sectors. Answer client queries and identify new business opportunities among existing customers. Negotiate contracts and close agreements. Building and managing pipeline. Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts) Assist with challenging client requests or issue escalations if needed. Sales Account Manager LENOVO SWEDEN AB. APRIL 2018 - AUGUST 2019 Managing and covering a constantly growing portfolio of IT-partners Sweden. Supporting them with every necessary element needed to close deals with Lenovo pc clients for their end customers. Ensure the timely and successful delivery of our solutions according to customer needs and objectives by coordinating and establish a good relationship with our 4 different distribution and fulfilment centers in Sweden. Develop new business from existing clients and actively seek new sales opportunities and new business partners to enroll and engage in the partner program. Clearly communicating the progress of monthly/quarterly revenue to internal and external stakeholders. Collaborate with end customer sales team to identify and grow opportunities within territory. Assist with challenging client requests or issue escalations as needed Visiting business partners on site to engage in meetings together, demonstrating the latest releases, talking about up and coming opportunities, and explaining the benefits of Lenovos partner program for business partners (kickbacks, incentives etc…). Representing Lenovo at several different business related IT-events in Sweden (dreamhack, dustin expo, Lenovos own events, partner and distributor events and network meetings). Go to next page Financed head for Lenovo workstation sales INGRAM MICRO AB. AUGUST 2017 - APRIL 2018 INTERNSHIP/PROJECT. A "financed head" is an employee at a distributor, paid by a vendor. As responsible for Lenovo's sales, my responsibility was to provide various IT company and business partners with support surrounding purchases of Lenovo Pc’s. Being involved in key deals for our customers and being a central point of contact between the vendor and client. Negotiate contracts and close agreements. Growing Ingrams portfolio of Lenovo partners by prospecting and acquiring new accounts. Answer client queries regarding pricing, technical questions, support. Sales Account Manager HP INC. (BARCELONA, SPAIN) NOVEMBER 2016 - AUGUST 2017 - PAID INTERNSHIP/PROJECT. Managing and covering a portfolio of around 40 IT-resellers/companies. The role focus was engaging partners at the HP Partner Program, by maintaining a good relationship and generating as much business opportunities as possible together with the reseller. Providing our resellers with fair and good pricing to help them meet competition and close deals with us. Negotiate contracts and close agreements. Collaborate with local sales team and assisting them with data entry in and system tasks (bid tool, CRM, etc..) Customer service rep. AMF PENSION AUGUST 2016 - NOVEMBER 2016 Provide excellent customer service, resolve issues and respond to client inquiries regarding retirement fund and insurances. Helping member better understand their policy on coverage. Providing quality customer service to private customers through e-mail or inbound phone calls. Answering heavy volume of phone calls and taking of messages. Technical Support - troubleshoot a variety of technical issues, from customer online pages not working, to new registrations, set up electronic payments. MORE INFO I have also worked with different kind of events and promotion in Stockholms nightlife. I have been working several nightclubs and restaurants on evenings and weekends. I'am extremely passionate about the music industry and i have a strong knowledge within that domain. Operations, leads, campaigns and orders. MYSAFETY FÖRSÄKRINGAR AB JUNE 2015 - AUGUST 2016 - PROMOTION FROM PREVOIUS ROLE. Full responsibility for the sales department's leads and order flow (Sweden, Norway, Finland). Worked actively to build strong sales campaigns based on our existing customer database, and finding new partners in order to increase new sales. Supporting sales supervisors with daily inquiries surrounding orders and sales campaigns. Data entry, filing, ensured sales operations ran efficiently. Ensure all audit and security policies and procedures are followed in accordance with Swedish telemarketing regulations. Customer service - Top level escalated cases. MYSAFETY FÖRSÄKRINGAR AB OCTOBER 2014 - JUNE 2015 Closing tickets which were cases that had been escalated by customer service management. Decision maker for customer re-funds/credit invoices. Providing feedback for the closed tickets back to customer service in a weekly meeting. Educate customer service team on plans and processes. GO TO NEXT PAGE Quality Assurance Specialist – Telemarketing. COMPELLO INTERNATIONAL LTD (BASED IN MALTA) MARCH 2014 - OCTOBER 2014 Listen in on outgoing calls to ensure excellent customer service and effective product presentation Train new hires on the importance of following scripts and on best practices during a call Monitor operators’ product knowledge, ability to handle objections and call closure Track performance of individual scripts and operators Prepare quality reports for floor managers and clients. Update procedures and scripts based on customer response and changing business needs. Ensure all audit and security policies and procedures are followed in accordance with swedish telemarketing and finance regulations. Outbound telemarkering agent. COMPELLO INTERNATIONAL LTD (BASED IN MALTA) DECEMBER 2013 - MARCH 2014 Contact potential customers to inform them about their right to make an active choice regarding the placement of their government pension fund. Close contracts and achieve monthly target. Maintains database by entering, verifying, and backing up data. Take and process orders in an accurate manner Meet customer requirements through first contact resolution. Customer service representative ENTERCARD AB. OCTOBER 2012 - DECEMBER 2013 Customer service representative for credit card and smaller financing loans to private banking clients. Providing customers a service such as opening a new card, invoice information, available balance, payment plans. General Questions and Fixing Problems. Resolve customers issue then look for ways to cross-sell on another product or service. Or get them to increase their credit limit. Maintain database by entering, verifying, and backing up data. Customer service / employee BURGER KING CORPORATION OCTOBER 2012 - DECEMBER 2013 Taking food and drink orders. Preparing food and drink orders. Answering questions about menu, policy, and services, and providing excellent customer care. Burger King team members also assume the responsibility of maintaining a cleanly work environment. Thank you for reading my resume. I hope to hear from you very soon. Kind regards, Erik Löfvenberg.