Erik Hudson

Erik Hudson 136 High St Palmer Lake, CO--https://www.linkedin.com/in/erik-hudson-24bb38107 Skills -MySQL -Advanced Excel -Analytics -HTML / CSS -Online Lead Generation (Landing Page, Registration Flow Design) -SEM / Display Advertising -Affiliate Marketing -Email & SMS Marketing -ADS and SMS Automation (Vicidial, Twilio, Plivo) Experience Technical Operations Lead, New Market Group June 2016 – Present I currently conceptualize, develop, and deploy the technical solutions for a remote digital marketing agency called New Market Group. I manage and maintain 352 wordpress lead generation websites, and maintain / operate 3 Twilio based phone routing systems. I coordinated an outsourced upgrade of the phone systems capabilities, from RFP to deployment. I consolidated the primary numbers and accounts into phone system 1 through database queries and php modifications successfully with almost no downtime. I installed site status monitoring software on all sites, as well as traffic monitoring/analytics software. I troubleshoot errors from site downtime to user account issues. I manage site / server backups and restorations. Data Analyst, Sunrise Media Partners May 2015 – April 2016 Starting as a Data Analyst at this digital marketing firm, I began with the responsibilities of daily revenue reporting, database maintenance and archiving, data analysis across multiple CRMs, LMSs, and databases. I provide occasional end user support of our call center agents in a linux desktop environment. By discerning consistent data trends, in my first four months with the company I was able to reduce our lead generation / purchasing budget by 57% while having a positive impact on conversion rates. At this point, I transitioned into a client-facing role, and gained the responsibility of coordinating our data brokering neg and partnerships in the web sector. I developed the subject verbiage, creative, and contact schedule of our email marketing campaign, which significantly boosted our contact rates. I also manage our SMS marketing campaign through Twilio (we tested Plivo, some familiarity with it) and an in-house CRM. I interface with our partners in affiliate marketing and retargeting networks to optimize display advertising campaigns. Tier 3 Technical Support, Socket Telecommunications Dec 2013 - Mar 2014 During college, I worked for an inbound call center primarily troubleshooting WAN/LAN configuration issues for clients on DSL and Fiber networks. However, I also assisted customers with everything from Operating System issues to Mobile device configuration. Additionally, I gained experience with SSH/Telnet, VPN configuration, and a basic familiarity with Adtran and Cisco servers. During this fast paced environment, I was commonly required to multi task, assisting coworkers via a text based chat system while on the phone with clients. Team Leader, U.S. Army Jul 2008 - January 2012 During my service, I was tasked with the supervision of a team comprised of four soldiers in operations ranging from disaster relief to strategic conflict resolution. I was selected for early promotion to the Non Commissioned Officers Corps, and went on to attend the Non Commissioned Officers Academy two years into my service. I consistently displayed the ability to lead under the pressure of direct media coverage, while both resolving complications and maintaining a positive public-facing appearance. Education Missouri State University – Springfield, MO Computer Information Systems, BA Non Commissioned Officers Academy - Fort Bragg, NC Personnel Management, Ethics (DD214 and Transcripts available on request) References Jesse Hampton Company: Best Buy Corporate Title: Director of Mobile UX Design Contact Info: Upon Request Chris Algiere Company: University of Missouri, Nuclear Power Plant Title: Engineer Contact Info: Upon Request Daniel Gusman Company: Frank and Maven Advertising Title: SEO / PPC Specialist Contact Info: Upon Request