Ericson Llagas Rivera

Ericson Llagas Rivera Martisan Banilad, Bacong, Negros-SKILLS I am highly skilled in the use of computers and the internet, including Microsoft Office, Internet searches, and using CRM Software System such as Salesforce, Zendesk, Bliss, CRM, and Cadencie. I learn very quickly, possess excellent verbal and written communication skills, and type approximately 55 words per minute. EXPERIENCE IMP – Data Cleaner & Gatherer (Flexi) November 2018 - Present Key Responsibilities: Gathering and cleaning data. (Product specific) Millennium 1 Solutions  - Chat and Email Support Representative (Tier 3) May 2017 to January 14, 2018 Key Responsibilities: Providing quality instructions or responses to be able to resolve the customer's issue. (One-email-resolution) Handling queries from customers in a professional, clear, and concise manner. Answering issues that Tier 1 & Tier 2 agents could no longer handle. Telus International Philippines  - Email Support Representative September 2016 - March 2017 Key Responsibilities: Providing quality instructions or responses to be able to resolve the customer's issue. Handling queries from customers in a professional, clear, and concise manner. SPi Global CRM - Customer Service Representative (BDO Merchant Services (Client)) October 2013 - January 2016 Key Responsibilities: Providing instructions on how to perform basic troubleshooting with merchant’s point of sale (POS). Making and informing merchants when will they receive their requests (thermal roll, POS wire, RJ45, standees, door signage etc.) Ensuring that all POS transactions recorded on our end and merchants will be tallied. Making a follow report on merchants issues. Assisting Elite Merchant on their inquiries. Temps & Staffers, Inc - Clerk (BDO Unibank – Supply Chain Management (Client)) November 2012 - May 2013 Key Responsibilities: Receiving IT equipment from vendor such as CPU, monitor, mouse, keyboard, router, server etc. Keeping all records of the IT equipment that has been delivered to branches or stored at the storage. Making sure that all CPU’s are installed with the software needed. Ensuring that all IT equipment that needed by other branches were delivered on time. Making daily, weekly and monthly reports. EDUCATION Quezon City Polytechnic University - BS Information Technology 2008 - 2012 New Era High School 2008 - 2012 REFERENCE AVAILABLE ON REQUEST