Erickson Perez

ERICKSON B. PEREZ Block 51 Lot 51 Phase II Southville 5A Barangay Langkiwa, City of Binan 4024 Laguna, Philippines Mobile Phone Number:--WORK EXPERIENCE IQOR Philippines (February 19, 2018 - present) B.P.O Tower, Sm Sta Rosa Old National Highway, Brgy, Santa Rosa, Laguna Team Leader 1. Tech. Support for more than a year 2. Coached experts 3. Timeqey Approver 4. POC for Engagement 5. Facilitated Team Meetings Visa Philippines Business Processing Center (April 25, 2016 up to April 28, 2017) Five E-com Center, Pacific Drive, Mall of Asia Complex, Pasay City 1300 Philippines Senior Customer Service Officer            1.  Handled North America Consumers and APAC Consumers for Visa Products – prepaid, debit, payroll and credit card 2.  Handled six different lines of business- Billing Dispute, Fraud Prevention, ADP payroll etc. 3.  As a tenured Rep. I was given a task to lead a mini team Citi Group Business Process Solutions (CITIBANK) (January 06, 2012 up to January 09, 2016) 25th street Net Lima Bonifacio Global City, Taguig City Customers Solutions Officer- Inbound Sales Specialist   1.  Subject Matter Expert for more than 2 years 2.  Handled North America Customers and APAC for Citi Credit Card 3. Sold: Balance Transfer, Payment Safeguard, Citi Protect, Add a card, Upgrade Card etc. 9. Consistent top performer for both Sales, NPS-CSAT 10. Top Sales Agent for the whole Manila Site for the last quarter of year 2014 HSBC HDPP (March 06, 2011- January 05,- North Bridge way Corner Northgate Avenue Alabang, Muntinlupa City Customer Service Associate/Fraud Specialist   1.  Handled North America Consumers and APAC Consumers for HSBC credit cards 2.  Took inbound and outbound calls for fraud prevention    Convergys Corporation (April 16 2010 - March 30, 2011) Block 44 Northgate Cyberzone, AlabangZapote Road, AlabangMuntinlupa City Customer Service Associate- Inbound Sales Representative   1.  Handled North America Customers for a Telco account 2.  Sold: Text messaging, Data Plan, Upgrade phone etc. 3.  Consistent top performer for both Sales and PCS (Post call Survey) 4.  Sales are all commission based Aegis People Support, Inc. (February 29, 2008- April 09, 2010) People Support Center Ayala, Avenue Makati City Customer Service Representative- Retention Specialist   1.  Handled North America Customers and APAC Consumers for a Telco account 2.  Retained Customers by reselling the products benefits and features 3.  Consistent top performer for the whole Manila Site National Housing Authority (July 19, 2005 – August 16, 2006) Barangay Tabang, Guiginto, Bulacan/ Barangay Mamatid, Cabuyao, Laguna Community Relations Assistant and Estate Management Assistant    EDUCATIONAL BACKGROUND    BACHELOR OF SCIENCE IN SOCIAL WORK- CENTRO ESCOLAR UNIVERSITY San Miguel Street, Mendiola, Manila TRAININGS ATTENDED   Peak Performance Qoaching August 2019 IQOR B.P.O Tower, Sm Sta Rosa Old National Highway, Brgy, Santa Rosa, Laguna Boot Camp –Coaches Task September 2019 IQOR B.P.O Tower, Sm Sta Rosa Old National Highway, Brgy, Santa Rosa, Laguna Leadership Training April 2018 Universidad de Manila Spring of Life Adventure, Camp Boso-Boso Philippine General Hospital (May – October 2004) Padre Faura, Taft Avenue Manila City Medical Social Service Department, Social Worker (On the Job Training)   Summer Community Internship Program (April 28 to May 28 2004) PAMALAKAYA - Binangonan Chapter Barangay Libis, Binangonan Rizal Philippines Community Worker (On the Job Training)   Web Page Designing and Intro to Java Scripting                         City College of Manila (August 1, 2004)    Techniques in Communication  City College of Manila (September 25, 2004)               Forensic Social Work  Saint Joseph College (November 25, 2004) Reference: Name Contact number Company-Position Mary Grace Vargas - IQOR- Operations Manager Karen Santos - IQOR –Team Leader Rommel Francisco - IQOR –Team Leader