Erickson Rayel Dacuya
282-A, Zapote IV, Bacoor, Cavite 4102
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Objective
To be a proactive agent that meets the standards of the company and satisfies the customers through excellent and efficient customer service.
Job Experience
Capital One Philippines Support Service
North Bridgeway, Northgate, Filinvest Alabang, Muntinlupa 1781
Senior Associate – Digital Solutions
July 10, 2017 - PRESENT
Assisting card holders in configuring their online bank account
EXL Service Philippines
6th Floor, OneE-com Center, Harbor Drive, Mall of Asia Complex 1308
Inside Account Executive – Yellow Roadway Corporation Freight Department
July 04, 2016 – March 02, 2017
Managing client’s freight shipments
Convergys Philippines
Blk. 2 Lt 4, Northgate Cyberzone, Alabang, Muntinlupa City
Customer Service Representative – Directv Satellite Television
May 28, 2014 – February 23, 2016
Handling billing concerns and answering general inquiries
Educational Background
Tertiary
Asian Institute of Computer Studies (Bacoor Branch)
Ma.Salud Bldg., Aguinaldo Hi-way,Panapaan VI, Bacoor, Cavite
Course Title:Associate Course in Computer Technology
June 2011 – April 2013
Secondary
Cavite School of Life
E.V.Y. Comp., P.F. Espiritu St., Panapaan III, Bacoor, Cavite
June 2007 – April 2011
Training/ Seminar Attended
Type of Training:Spanish Language for Different Vocation
Place of Training:TESDA National Language Skills Institute
Address:East Service Road, Taguig, 1630
Duration :June 5, 2017 – July 7, 2017
Skills Acquired:Speaking and writing in Spanish
Type of Training:Global Communications and Management Academy
Place of Training:E-Performax Contact Centers and BPO
Address:5 Diosdado Macapagal Blvd, Parañaque, Metro Manila
Duration:June 1, 2017 – June 21, 2017
Skills Acquired:Global English communication
Certificates Received
Certificate of Training Completion July 7, 2017
Spanish Language for Different Vocation
Global Communication and Management
Certificate of MeritApril 20, 2013
Most Proficient Computer Technician
Certificates in CISCO April 20, 2013
Certificate in SOLARISApril 20, 2013
Skills
Computer literate and efficient in customer service
Fluent in speaking Spanish, English and Filipino
Familiar in Microsoft Office Applications such as MS Word, MS PowerPoint, MS Excel
Typing speed is 50 wpm
Knows how to operate MS DOS and C++ Programming Language, Unix Operating System such as SOLARIS and CISCO Systems Networking Protocols
Knowledgeable in HTML, Visual Basic, Java and Photoshop
Personal Information
Age:22 years oldNationality:Filipino
Birthdate:May 19, 1995Sex:Male
Religion:ChristianStatus:Single
Language:Spanish, English, TagalogHeight: 5’7’’
Weight:47 kg.No. of Siblings:2
Mother’s Name:Agnes R. DacuyaOccupation:Store Vendor
Name of Father:Richard R. DacuyaOccupation:Electrician
Character Reference
Engr. Raquel OlivoMr. Raymond C. Rojas
College InstructorTeam Leader
Asian Institute of Computer StudiesConvergys
Anabu II, Imus, CaviteDasmarinas, Cavite
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Mrs. Rachel RodriguezMs. Jerlaine delos Santos
College AdministratorCustomer Service Rep.
Asian Institute of Computer StudiesCapital One
Villa de Primarosa, Imus City, CaviteImus, Cavite
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I hereby certify that the above information is true and correct to the best of my knowledge.
Erickson R. Dacuya
