Ericka Watson
641 W. North Temple apt 426 Salt Lake City, Utah--
Career Focus
To obtain a customer service position with a company that values its employees and will utilize
my experience and various skills to improve customer satisfaction and expand company growth.
Employment History
Uhaul
Reservations/Sales
Work At Home
6/2018 TO 9/2018
. Handled inbound reservation/Sales calls
Customer Service Rep.
Teleperformance
6/2016 TO 11/2018
Work At Home
. Handled Inbound Customer Service/ Sales calls.
. Handled 50 to 60 calls a day.
Duties included Billing and Payments, Account Management. Soft sales including up selling and
cross selling. Order placement, product knowledge. 1st line tech support for home phone, cable
and internet services.
Teletech Holdings
9/2014 TO 1/2015
Customer Service Rep
Work At Home
. Handled Inbound Customer Service/ Sales calls.
Duties including order placement, order tracking, product knowledge, soft sales, up sells and
cross selling.
Xerox
Customer Service Rep.
12/2012 TO 11/2013
Sandy, Utah
. Handled Inbound Customer Service calls, customer emails and online chats.
. Handled roughly 50 calls a day, roughly 40 emails a day and 15 chats an hour.
Duties included questions about a pharmacy rewards program
Self Employed
4/2004 TO 7/2012
Convergys
1999 TO 1999
Home Health Aide
Salt Lake City, Utah
Customer Service Rep.
Murray, Utah
. Handled Inbound Customer ServiceCalls.
. Handled 50 to 60 calls a day
Dee’s Family Restaurant
9/1998 TO 8/2001
Restaurant Attendant
Taylorsville, Utah
. Worked as a waitress, Hostess/Cashier and a Relief Manager.
. Handled about 10 tables a night with various customer numbers.
North American Builders
6/1996 TO 12/2001
General Office Support
2
Salt Lake City, Utah
EDUCATION
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Business Management Courses 2009
Salt Lake Community College
Taylorsville, Utah
Electronic Engineering Courses 2004 TO 2005
Salt Lake Community College
Taylorsville, Utah
Electronic Engineering Courses 1997
ITT Technical Institute Murray, Utah
Cyprus High School
1994 TO 1996
Skills
Patience
Communication
Ability to Work Under Pressure
Decision Making
Time Management
Self Motivation
Adaptability
Goal Oriented
Persuasion Skills
Tenacity
Empathy
Willingness To Learn
3
