Ericka Crystal A. Villarin

ERICKA CRYSTAL VILLARIN Customer Service Representative, Account Manager, Virtual Assistant, Customer Success Representative, Appointment Setter ●Self- motivated ●Resilient to change and flexible on all working conditions ●Capable to work in group or independently ●Credible and responsible EDUCATION CAGAYAN DE ORO COLLEGE- PHINMA Masters in Educational Administration (attained 18 units) June 2015 - March 2016 CAGAYAN DE ORO COLLEGE- PHINMA Bachelor in SecondaryEducation –major in English Graduated as Cum Laude Consistent Dean’s Lister-) Presidential Scholarship Recipient -) June 2008 – March 2012 CONTACT ME - erickacrystalvillarin7 @gmail.com #516 Ilang-Ilang St., Adela, Camaman-an, Cagayan de Oro City, Misamis Oriental 9000 CAGAYAN DE ORO NATIONAL HIGH SCHOOL Academic Excellence Awardee June 2004 – March 2008 CAMAMAN-AN ELEMENTARY SCHOOL With Honors June 1998 – March 2004 COMPUTER SKILLS Spreadsheet Slide presentation Hubspot CRM Salesforce CRM Zoho CRM Gorgias Canva ERICKA CRYSTAL VILLARIN Customer Service Representative, Account Manager, Virtual Assistant, BDR, SDR, ●Self- motivated ●Resilient to change and flexible on all EXPERIENCES working conditions CUSTOMER SERVICE REPRESENTATIVE•THE ●Capable to work in TECH GUY group or independently Inbound and outbound calling, provide ●Credible and responsible exceptional customer service, process order, upsell, respond to emails, and answer chat inquiries. March 26, 2024 - June 24, 2024 CUSTOMER SUCCESS MANAGER•LENDINGWISE Lead generation, inbound and outbound calling, CONTACT ME - erickacrystalvillarin7 @gmail.com #516 Ilang-Ilang St., Adela, Camaman-an, Cagayan de Oro City, Misamis Oriental 9000 admin tasks, manage calendar, set appointments and book it in the trainers and CEO’s calendar, answer emails and support tickets, respond to live chat, and train clients how to use the system. September 16, 2021- March 22, 2024 ACCOUNT MANAGER•INEONS CORPORATION B2B Campaign, lead generation, Outbound and inbound calling, email and chat support. Generate leads from different food platforms, sell digital services to restaurant owners, create menus, train and help restaurant owners how to use the system. Schedule meetings for the CEO and respond to clients’ chats and emails. September 29, 2019- September 13, 2021 ERICKA CRYSTAL VILLARIN Customer Service Representative, Account Manager, Virtual Assistant, BDR, SDR, ●Self- motivated ●Resilient to change EXPERIENCES and flexible on all SALES DEVELOPMENT REPRESENTATIVE • working conditions KEEPTRUCKIN ●Capable to work in group or independently ●Credible and responsible B2B Campaign, Lead Generation, Outbound and inbound calling. Sell Electronic Logging Devices(ELDs) and dashcams, set appointments with the Account Executives, and respond to clients’ emails. April 26, 2018 - September 20, 2019 APPOINTMENT SETTER • EXIT-AS-IS Making outbound and inbound calls to US clients, asking them qualifying questions about their CONTACT ME homes, and then transferring them to the Inside Sales Agent. - October 16, 2017-March 28, 2018 erickacrystalvillarin7 @gmail.com SALES REPRESENTATIVE • VERSATEL #516 Ilang-Ilang St., Adela, Camaman-an, Cagayan de Oro City, Misamis Oriental 9000 Outbound calling US clientsto sign up for a MARKETING health insurance using a script and transfer to Account Executives. August 3, 2017- October 2, 2017 SALES REPRESENTATIVE • DELUXE PRODUCTS FURNITURE Taking inboundcalls and sometimes do outbound calling,sell furniture, send confirmation receipts on eBay, answer facebookinquiries, answer emails and respond to live chat. April 4, 2016- July 31, 2017 ERICKA CRYSTAL VILLARIN Customer Service Representative, Account Manager, Virtual Assistant, BDR, SDR, ●Self- motivated ●Resilient to change and flexible on all working conditions ●Capable to work in group or independently EXPERIENCES SALES REPRESENTATIVE/ APPOINTMENT SETTER • RED CAT STUDIOS ●Credible and Lead Generation, call clients to sell services and responsible set an appointment with the agents from United Kingdom. February 5, 2015– March 30, 2016 SECONDARY SCHOOL TEACHER• CAMAMAN-AN NATIONAL HIGH SCHOOL Teach English, Values and Math subjects to CONTACT ME Public Secondary School Students. August 17, 2015- March 2017 - SECONDARY SCHOOL TEACHER• TUMPAGON erickacrystalvillarin7 @gmail.com NATIONAL HIGH SCHOOL #516 Ilang-Ilang St., Adela, Camaman-an, Cagayan de Oro City, Misamis Oriental 9000 Public SecondarySchool Students. Teach English, Values and Filipino subjectsto June 3, 2014- August 14, 2015 PRODUCT SUPPORT REPRESENTATIVE • SYNNEX- CONCENTRIX CORPORATION Take calls from North America and Canada, provide support and technical assistance for their Small Office Home Office (SOHO)devices, sell home networking devices and sell technical assistance for customers with out of warranty devices. May 16, 2012- May 26, 2014 ERICKA CRYSTAL VILLARIN Customer Service Representative, Account Manager, Virtual Assistant, BDR, SDR, ●Self- motivated ●Resilient to change and flexible on all REFERENCES working conditions ●Capable to work in group or independently ●Credible and responsible MR. CHESTER OBINA• INEONS CORPORATION Operations Manager - / - MRS. ERILAI O. AGUILAR• Team Leader - CONTACT ME - erickacrystalvillarin7 @gmail.com #516 Ilang-Ilang St., Adela, Camaman-an, Cagayan de Oro City, Misamis Oriental 9000 KEEPTRUCKIN