Erick Pagtalunan

I have more than 13 years of professional experience working in diverse facets of Customer Service and Technical Support that required me to complete a variety of tasks. This honed me to become adept in a wide range of skills. But, in these set of various skills, I would say that I have found a niche in hardware/software troubleshooting, Windows administration, Networking to name a few.

Skills and experience with these technologies:

• Active Directory Administration (creation of user's accounts, password reset etc.)

• Knowledge of Backup technologies (Shadow Protect)

• Office 365 Administration (user/mailbox creation)

• Workstation operating system knowledge (Windows 10, 8, 7)

• Microsoft Office 365 

• Experience working with IT Glue document repository system

• Autotask, ServiceNow, Salesforce ticketing system 

• Knowledge of Microsoft Windows server

• Experience in Citrix & VMware

• Experience using Sl@ck, Microsoft Teams

• Experience with modem/router setup and configuration

• Working knowledge of wireless networks

• Experience in configuring backup jobs and maintaining backup technologies (Shadow Protect)

• Diagnose and rectify WAN and LAN issues, including ADSL based technologies

•   Remote access tools experience, LogMeIn, TeamViewer, Bomgar, Datto RMM

I am well versed in the English language both in verbal and written and a subservient when it comes to customer satisfaction and leadership. I can work well with teams or independently. I am a self-starter and a great team player who will find ways to help and motivate my teammates. 

To further improve my existing set of skills, I am willing to undergo any training to suit clients’ standards. 

I look forward to working with you where my skills and expertise fit and achieve a common goal.