Erick Omondi

ERICK OMONDI Executive Assistant | ICT Administrative Assistant | Data Analyst -, Nairobi, Fedha Road +254 -- PROFILE Dynamic and flexible professional with over 5 years of experience working as an Executive Assistant, Customer Service Executive, Data Analyst, and Project Coordinator. Competent in handling executive schedules, organizing administrative operations, and increasing productivity for C-level executives. Expert in data analysis, with experience utilizing sophisticated Excel, Power Automate, and CRM systems to provide meaningful insights and support decisions. Successfully developed and deployed novel instructional materials for 20+ team members. Proficient in communication, project coordination, and ICT administration, guaranteeing smooth operations and meeting tight deadlines. KEY SKILLS Technical Skills: Executive Support & Calendar Management | Data Analysis & Reporting | Project Coordination & Task Management | CRM Systems & Customer Relationship Management | Process Automation & Workflow Optimization | Software Proficiency Soft Skills: Communication & Presentation | Problem-Solving & Decision-Making | Customer Service & Relationship Building | Adaptability & Change Management | Team Collaboration & Leadership | Attention to Detail & Organizational Efficiency EXPERIENCE Virtual Executive Assistant to the CEO Aug 2021 – Dec 2024 Galactica Agency Remote, US • Managed and coordinated executive calendars and schedules, decreasing conflicts and increasing overall productivity by arranging more than 50 meetings each month, resulting in smoother operations and less time overlaps. • Analyzed and processed over 500 data inputs each month utilizing advanced Excel and CRM technologies to produce actionable insights that aided strategic decisionmaking and team performance. • Implemented a consolidated communication system to improve reaction times and information flow across the leadership team and departments, resulting in a smoother workflow and more cross-functional cooperation. • Overhauled the expense reporting system, reducing manual errors and administrative time by saving an estimated 25 hours per month, which allowed the team to focus more on high-priority tasks and strategic initiatives. • Developed and executed a comprehensive onboarding process for new administrative staff, cutting the learning curve and accelerating staff integration, resulting in a 30% faster transition to full productivity. Executive Assistant to the MD Oct 2019 – June 2021 Prime Care Medical Group Remote • Managed and arranged the MD's calendar, considerably decreasing conflicts and improving time management, resulting in better prioritization of important goals, while organizing over 200 meetings each year. • Led the facilitation of critical executive meetings, resulting in a 20% increase in meeting efficiency, efficient decision-making assistance, and improved team communication across departments. • Streamlined travel logistics, planning over 100 domestic and foreign travels each year, eliminating delays and assuring on-time arrivals for the MD and senior leadership, and adapting seamlessly to last-minute modifications. • Revamped administrative workflows, decreasing turnaround times by 15%, enhancing team productivity, and ensuring smooth operations by implementing more efficient systems for task tracking and project coordination. • Successfully managed sensitive, high-priority projects, ensuring timely completion and alignment with organizational objectives, maintaining strict confidentiality and trust with the MD and executive team. Chat Support May 2018 – Sept 2019 Skill Cat Remote, US • Efficiently handled an average of 50+ client interactions per day, reaching performance objectives and maintaining high customer satisfaction through rapid and accurate replies to queries, troubleshooting, and product assistance. • Collaborated with cross-functional teams, including technical support and customer service, to effectively handle complex issues for customers, enabling smooth issue escalation while increasing customer experience and retention. • Developed a comprehensive knowledge base by detecting reoccurring client concerns, resulting in detailed answers that streamlined future help and lowered response time for frequent issues. • Provided real-time help and supported new customers with onboarding, providing a smooth transition through account creation and product navigation, hence boosting user experience and leading to higher customer retention. • Awarded "Employee of the Month" for routinely surpassing resolution objectives, increasing customer service metrics, and earning good customer feedback for commitment to resolving technical difficulties and improving overall service quality. EDUCATION CERTIFICATIONS Diploma In Executive Assistance • Udemy Courses – Remotely Diploma in Business Administration • Alison Courses – Remotely Bachelor of Education Arts • Machakos University – Kenya • • • • REFEREES Jan 2022 – April 2023 Sept 2015 – Nov 2019 • • • • • • • • CISCO cyber security badge, December PWC Power BI Certification, 2024 Data analysis, visualization, and Modelling, 2024 Effective Customer Service by British Council. - How to initiate a customer loyalty program, 2021 Basic Fire Safety Training, 2021 Certified Fire Protection Specialist-CFPS Exam Preparation, 2021 Business Relationship Management by Dale Carnegie Trained on How to develop and keep client relationships, 2020 Quality Management System Foundations, 2020 Environmental Management Systems Awareness, 2020 Risk Assessor Certification, 2020 Occupational Health and Safety Awareness Training, 2020 Energy Management System Awareness Training, 2020 Applied Principles of Workplace Safety Compliance, 2019 Disaster Management with Advanced Emergency Response Principles, 2019 Applied Principles of Safety Management Systems, 2019 • • • Member - Global Youth Biodiversity Network-Kenya Chapter (KGYBN). Member - Heritage of Faith and Hope Children Rehabilitation Centre. Member - Machakos University Alumni Association. • • • MEMBERSHIP 2024 Available on Request