Erick Christopher Poot

 Age: 37 Height: 1.71 m / 5’7” in. Weight: 89 kg. / 196 lbs. Civil Status: Married -- M: - – 0321 M: - – 8372 Sta. Mesa, Manila, Philippines linkedin.com/in/erick-poot- Twitter.com/ErickVelonza live:erickchris12 facebook.com/erick.christopher.5 https://www.upwork.com/o/profiles/users/_~01958ab61ba384642a/ SKILL SETs WORK EXPERIENCE Customer Support Representative (VOIP) Blackwire Consulting Group 11/2018 – 02/2019 Upwork (Home Based) Verizon Platinum Partner (OneTalk System) Achievements/Tasks Role 1: Design Hunt Groups/Call Routing for company Clients for OneTalk System deployment Role 2: Answer and handle inbound calls concerning customer questions, issues and concerns regarding the OneTalk System including customer phone inventory queries. Role 3: Escalate Verizon OneTalk System Tier2 and Network related issues, via call or email. Sr. IT Consultant Desk Side Support & Telephony - On Call as needed New Century Books 10/2017 – Present Quezon City, Philippines Books Importer and Distributor Achievements/Tasks Role 1: Desktop Support for hardware and software including installation, maintenance and upgrade Role 2: Minor Telephony support for PBX system Accomplishment(s): Intermediate office network setup including primary and secondary firewall Contact: Ronn Marlow Valenzona – - Designation: Assistant Operations Manager Technical Support Specialist – TSR for AT&T TSS Tier 1.5 Sykes Asia 07/2016 – 12/2016 Quezon City, Philippines Global Business Process Outsourcing (BPO) Achievements/Tasks Role 1: Manage remote access hardware device providing flexibility and simplicity in a VPN Solution. Implement through an external hardware device that is Ethernet connected to the remote LAN or computer. Role 2: AVTS Tunneling Services Support via chat, email and phone. Schedule onsite visit for on-site tech troubleshooting and installation. SKILL SETS WORK EXPERIENCE Desktop Support Specialist L2 Emerson Electric Asia LTD. 06/2009 – 11/2015 Quezon City, Philippines Global Technology and Engineering Company Achievements/Tasks Role 1: Primary responsibility is to install, support and manage Microsoft Windows platform users. This includes installation with support and management of various Business tools for 4 Business Groups, Airwatch agent and Microsoft Exchange mail configuration on Apple IOS, Android SAFE and Windows Smart Phones and Tablets/iPads. Role 2: Secondary function is to manage and support minor to moderate VOIP/telephony requests, concerns and issues and escalation to local and global tier support groups via phone or email. Role 3: Special functions include: Storage asset management and disposal processing, Site to site and Workstation migration/transfer and on-boarding. I.T. Consultant Desk Side Support Prime@Technology Specialists Inc. 06/2009 – 11/2010 Mandaluyong City, Philippines Human Resource Management/Consulting Achievements/Tasks Role 1: Primary responsibility is to install, support and manage Microsoft Windows platform users. This includes installation with support and management of various Business tools for 4 Business Groups. Microsoft Exchange mail configuration for Blackberry. Role 2: Secondary function is to manage and support minor to moderate VOIP/telephony requests, concerns and issues and escalation to local and global tier support groups via phone or email. Telephony Engineer on-Site Support 3D Networks Philippines Inc. 05/2008 – 06/2009 Makati City, Philippines Human Resource Management/Consulting Achievements/Tasks Role 1: Primary responsibility is to manage and support minor to major (NORTEL) VOIP/telephony requests, concerns and issues. Role 2: Facilitate handset firmware upgrade and configuration for basic and contact center users. Role 3: Facilitate system upgrade and service issue or outage escalation to vendor (Nortel) and or Local telco service provider. Role 4: Special functions include: Storage asset management and disposal processing, Site to site and Workstation migration/transfer and on-boarding. SKILL SETS LANGUAGES Tagalog | Filipino – Native Language Spoken and Written English – Secondary Language | C2 (Advanced Mastery) Level Spoken and Written INTERESTS/Hobbies Basketball Volleyball MMORPG (Massively Multiplayer Online Role Playing Game) Cooking Watching Movies/TV-Series CERTIFICATES / TRAININGS / DIPLOMA Edupro COURSE 6293A Troubleshooting and Supporting Windows 7 in the Enterprise Validity: (04/2014 – Present) Development Dimensions International (DDI) Improving Personal Productivity Validity: (03/2015 – Present) Development Dimensions International (DDI) Personal Empowerment: Taking Initiative Validity: (04/2015 – Present) Charles F. Knight Learning Center Emerson Lean Training Validity: (02/2015 – Present) SAI Global Ltd. Foreign Corrupt Practices Act (FCPA): Dealing with Third Parties Validity: (02/2014) SAI Global Ltd. Effective Trade Compliance Validity: (11/2013) SAI Global Ltd. Information Security Validity: (01/2015) SAI Global Ltd. Global Competition Principles and Practices Validity: (05/2014) SAI Global Ltd. Imports and Customs Compliance Validity: (02/2014) ACHIVEMENTS / PROJECTS New NCB Network Oct 2017 – Nov 2017 Project description Revamp basic, old/existing network of New Century Books with new Router and un-managed Switches including primary and secondary firewalls and web-filter. Emerson @ Cybergate Apr 2015 – Nov 2015 Project description As part of Corporate, we raised IT and VOIP Telephony Infrastructure for company expansion purposes at Robinson’s Cybergate Plaza Emerson @ Cyberwest Jul 2015 – Nov 2015 Project description As part of Corporate, we raised IT and VOIP Telephony Infrastructure for company expansion purposes at SM Cyberwest Telephony Pin Code Jun 2009 – Nov 2015 Project description Project was launched to rectify company digital telephony pin code deployment record from the time of separation from previous BPO Housing. Emerson @ RSC Jun 2009 – Jun 2011 Project description As part of Corporate, we raised IT and VOIP Telephony Infrastructure for company expansion purposes at Robinson Summit Center Emerson @ SMPC Mar 2008 – Jun 2009 Project description As part of Corporate, we raised IT and VOIP Telephony Infrastructure from SYKES BPO Housing in One San Miguel EDUCATION BS Computer Engineering - Undergraduate AMA Computer University 06/2000 – 06/2002 High School St. Dominic Academy 1999 Elementary Sta. Catalina College 1995