- Reply rate:
- -
- Availability:
- Full-time (40 hrs/wk)
- Age:
- 51 years old
- Location:
- Inabanga, Bohol, Philippines
- Experience:
- 5 years
Erich Jan R. Pacheco
Team Leader (Intern) (7 months)
Conduent - Cebu
(- |-| PHP 15,000 | Sitio Pasil, Inabanga, Bohol
Experience
Dec 2015-March 2017
(7 months )
Team Leader (Internship)
Conduent (Formerly known as Xerox) - Cebu
Industry
Telecommunication
Specialization
Customer Service
Role
Customer Service - General
Position Level
Supervisor / 5 Years & Up Experienced Employee
Taking calls for FIOS - Verizon
Sep 2011 - May 2015
(3 years 8 months )
Trainer - Adhoc
SPi Global Solutions
Industry
Call Center / IT-Enabled Services / BPO
Specialization
Customer Service
Role
Customer Service - General
Position Level
1-4 Years Experienced Employee
Up trainer for Dish Network - Rolling out updates to the agents on SLA.
Account Name: Dish Network
May 2009 - Mar 2011
(1 year 10 months )
Operations Assistant
DELTA SHIP REPAIR FZC
Industry
Heavy Industrial / Machinery / Equipment
Specialization
IT/Computer - Hardware
Role
Others
Position Level
1-4 Years Experienced Employee
Monthly Salary
USD 800
Assisting the company for ship repairs, preparing off shore gate passes for the people. I also maintaining the current network setup, plus fixing the computer related problems (hardware and software).
Apr 2007 - Nov 2008
(1 year 7 months )
Senior Technical Support Agent
Dell International Services Phils.
Industry
Computer / Information Technology (Hardware)
Specialization
IT/Computer - Hardware
Position Level
Supervisor / 5 Years & Up Experienced Employee
Monthly Salary
PHP 22,950
Resolving hardware and software issues over the telephone for Dell XPS Desktop and Laptop computers in North America. It also includes network troubleshooting.
* Dell Employee of the Month May 2008
Oct 2006 - Feb 2007
(4 months )
eRep
People Support
Industry
Call Center / IT-Enabled Services / BPO
Specialization
Customer Service
Position Level
1-4 Years Experienced Employee
Technical Support Agent for EarthLink Cable and Web Hosting Account. Help customers on troubleshooting for the Internet Cable Connection.
Aug 2005 - Oct 2006
(1 year 1 month )
'Customer Service Engineer'
'Integrated Computer Systems Incorporated'
Industry
Computer / Information Technology (Hardware)
Specialization
IT/Computer - Hardware
Position Level
1-4 Years Experienced Employee
Monthly Salary
PHP 10,500
'Maintaining Desktops and Laptops for HP and Dell computers and HP Laser and DeskJet Printers. It also involves software issues.
Feb 2002 - Dec 2002
(9 months )
Computer Site Support
STRADCOM Corp
Industry
Computer / Information Technology (Software)
Specialization
IT/Computer - Network/System/Database Admin
Position Level
1-4 Years Experienced Employee
Monthly Salary
PHP 10,000
STRADCOM Corp. is the provider of the Computerized System for the Land Transportation Office (LTO) nationwide. I guide the employees of LTO or I train them to be able to be familiar with the system. That includes troubleshooting with some hardware and with the software.
Jun 2000 - Oct 2000
(3 months )
SA/Programmer
RFM Food Corporation
Industry
Food & Beverage / Catering / Restaurant
Specialization
IT/Computer - Network/System/Database Admin
Position Level
1-4 Years Experienced Employee
Monthly Salary
PHP 10,400
I maintain the entire system of RFM Food Corporation warehouse which is located at Pulo, Cabuyao Laguna. I do also network repair, troubleshooting of computers.
May 1998 - Apr 2000
(1 year 11 months )
Computer Instructor
AMA Computer Learning Center
Industry
Computer / Information Technology (Software)
Specialization
IT/Computer - Software
Position Level
1-4 Years Experienced Employee
Monthly Salary
PHP 5,000
Teaching students in MS Office, Logic Formulation, Programming Language like FoxPro, Clipper, Pascal, & C Language.
Apr 1994 - May 1996
(2 years )
Computer Instructor
AMA Computer Learning Center
Industry
Computer / Information Technology (Software)
Specialization
Training & Development
Position Level
1-4 Years Experienced Employee
Monthly Salary
PHP 3,500
Teaching students in MS Office, Logic Formulation, Programming Language like FoxPro, Clipper, Pascal, C Language and Thesis.
Education
1994
AMA Computer Learning Center
Vocational Diploma / Short Course Certificate in Computer Science/Information Technology | Philippines
Major
Computer Programming
CGPA
85.0 / 100.0
Skills
Advanced
PC Troubleshooting, Dell Certified Systems Engineer - Desktop, Dell Certified Systems Engineer - Portable, Windows XP
Intermediate
FoxPro, LAN
Languages
Proficiency level: 0 - Poor, 10 - Excellent
Language
Spoken Written
Filipino
10 10
English
9 9
Jobstreet English Language Assessment (JELA)
Date Taken
23 Jul 2013
Score
31/40
Additional Info
Expected Salary
PHP 30,000
Preferred Work Location
Central Visayas
Other Information
Objective: To be able to give the company the much need support when it comes to Information Technology.
Educational Attainment:
- AMA Computer College Biñan Laguna (under graduate)
Degree Computer Science - AMA Computer Learning Center
Degree Computer Systems Design and Programming- Colegio De San Agustin Biñan Laguna
Degree High School- St. Patrick School Quezon City
Degree Elementary
Professional Experiences:
From ToPosition Company
2011 2015 Advance Customer Service Spi Global
2009 2011 Operaions Assistant Delta Ship Repair
2007 2008 Senior Technical Support Dell International Phils. Inc
2006 2007 Technical Support PeopleSupport Inc.
2005 2006 Customer Service Engineer ICS
2002 2002 Computer Site Support STRADCOM
- Computer Instructor AMA CLC Binan Laguna
- Computer Instructor AMACLC Binan Laguna
- SA/Programmer RFM Corporation
Special Skills:
Software: Microsoft Word, Excel and PowerPoint, C Language, Clipper, FoxPro, Assembly, Cobol, Pascal, Novell, Windows NT, HTML, Visual Basic and Microsoft Outlook.
Hardware: Trouble Shooting and repairing of PCs, and setup of Local Area Network.
About Me
Gender
Male
Age
43
Address
Sito Pasil, Cagawasan, 6332, Inabanga Bohol, Central Visayas, Philippines
Nationality
Philippines
