Erich Dalisay

--Saturn St., Henrietta Village, Brgy. Singcang, Bacolod City Experienced and self-motivated professional with almost 9 years of experience from various industries. Customer Service, Technical Support & Sales, and Sourcing & Recruitment in various companies and industries. Proficient in managing online databases, organizing reports and meetings, handling confidential documents, and communicating with internal and external partners. Possesses exceptional communication and interpersonal skills with a proven ability to work independently and as part of a team. EDUCATION La Carlota City College Bachelor of Arts - Major in English Literature 2011 - 2015 Doña Hortencia Salas Benedicto National High School P R O F E S S I ON AL EXPERIENCE Appointment Setting/Cold Calling/Lead Generation Sphere Rocket March 27, 2024 - Present • Searching for potential clients using multiple platforms/sites • Calling all gathered leads for potential business partnership • Setting-up appointments to meet with interested clients High School Diploma 2006 - 2010 SKILLS Strong organizational and timemanagement skills Exceptional communication and interpersonal skills Ability to work independently and as part of a team Detail-oriented and able to handle multiple tasks simultaneously • • • • AWARDS Global HR HeRo Awardee (November 2022) INT ERE STS • • • • Watching Anime Surfing the Internet Reading literary books Gaming • • • • Human Resource Coordinator Transcom Worldwide (Philippines) Inc. April 2017 – March 16, 2024 Review online portfolios and resumes to pre-screen candidates Send recruiting emails and follow up with candidates Ask for referrals from internal and external networks for hard- to-fill roles Log candidate information in our Applicant Tracking System and other internal databases Appointment Setting/Cold Calling FBC-APAC October 2020 - June 2021 • Accepting calls & Outbound calling prospective clients • Familiarizing essential details of products and services • Pre-qualify potential customers & set up appointments with designated specialists Cold Calling/Virtual Marketing Rapid Assistants September 2021 - November 2022 • Calling prospective clients using a list of phone numbers • Conducting market research, updating databases, and writing content • Compiling and distributing information such as website and social media analytics Customer Service Representative Ubiquity Global Services February 2017 – March 2017 Customer Service Representative Convergys Bacolod (Concentrix) June 2015 - April 2016 • Manage large amounts of incoming phone calls • Identify and assess customers’ needs to achieve satisfaction Provide accurate, valid, and complete information by using the right methods/tools • Keep records of customer interactions, process customer accounts, and file documents