Erica Mhae Oquindo

Erica Mhae R. Oquindo San Nicolas St. Fatima 1 Area-E, City of San Jose del Monte, Bulacan -- Work Experience: February 2021 - Present Customer Service Representative OneUp Trader (Recruitment company for traders) Independent Contractor July 2022 - September 2022 Appointment Setter BrightDay Solar Freelancer May 2020 – March 2021 Customer Service Representative – FlagshipOne (Sells computer box for cars. I handle disputes and escalations in terms of the unit they have purchased) Upwork November 2019 – May 2020 HR Administrative Assistant / Sales Manager / Lead Generation Specialist - We handle everything from start to finish - once the client agrees and closes the deal. Globasource Freelancer July 2017 - July 2018 Healthcare Representative (Assisting customers with their health insurance) Optum Global Solutions Commonwealth, Quezon City April 2017 - July 2017 Admin and HR staff RAL Career Link Inc March 2016 - March 2017 Customer Service Representative / SME - Online Dating Site - I handled escalations. I’m trained to take escalation or supervisor calls. Telus International Phils. Mckinley Exchange, Makati City Aug 2015 - March 2016 Technical Support Representative - Pure Fixing of Internet Technical Issues Convergys Eastwood, Quezon City May 2015 - Aug 2015 Technical Support Representative - Upselling, Cable/Internet/Phone, Fixing Technical Issues Startek Phils. Frontera Verde, Pasig City Feb 2014 - May 2014 Japanese Language Tutor and Admin Assistant Filtrust Tutorial Services San Fernando, Pampanga June 2013 - Dec 2013 Customer Service Representative – Telco Iqor Phils., Clark, Pampanga Oct 2009 - Jan 2010 Brand Ambassador Sparks Promotion Cubao, Quezon City June 2009 - Sept 2009 Product Promoter Demo Power Phils., Libis, Quezon City Education June 2010- March 2013 Bachelor of Arts in Psychology Sto. Rosario Sapang Palay College Assumption Rd., CSJDM Bulacan June 2012 - October 2012 Japanese Language Phil. Assist Life Pasay City Personal Background Age: 30 Date of Birth: March 29, 1992 Civil Status: Single Father’s Name: Roberto L. Oquindo Occupation: Delivery Man Mother’s Name: Esperanza R. Oquindo Occupation: Housewife References References are available upon request.