Erica Ledesma

MARIA ERICA LEDESMA Experienced System Support with over 10 years experience in IT industry. Skilled in WINDOWS and LINUX application, Network connection troubleshooting, PC and Laptop hardware troubleshooting, Web and desktop design and coding using Visual Basic and C#. Strong information technology professional with a Diploma in Information Technology. HOW TO REACH ME WORK EXPERIENCE Current Address: #784 Purok 6 Brgy. Sirang Lupa Calamba City, Laguna SYSTEMS SUPPORT AND SOFTWARE DEVELOPER Phone: - Cellphone: - Email:- EDUCATIONAL BACKGROUND STI College Calamba Diploma in Information Technology Graduated: April 2010 TRAINING AND CERTIFICATE ORACLE Database ORACLE Philippines DBQuest Inc., 4th Floor Rm.409, 8735 Peninsula Court Building, Paseo de Roxas, Makati City Date: March 9-13, 2012 C# PROGRAMMING Active Learning 2nd Floor Home Studio Building, 63 Connecticut St. Greenhills, San Juan Date: February 27-March 3, 2017 Toshiba Information Equipment (Phils.) Inc, a global company that manufactures Hard Disk Drives for personal computers and servers. October 1, 2011 - Present Role: Application Support, Windows and Linux System Support Develop, create and manage applications within the deadline period including documentation. Ensure the installation and configuration of software in Windows and Linux Operation System. Maintain Linux software/scripts for Manufacturing's testing machines. Manage and maintain system software used in production line. Analyze the problem and provide countermeasures. Repair PC hardware and network issues. Respond to phone calls and support requests from ticketing system. Manage hosts/users and password in Active Directory. Setup and configure terminal PC and join to domain. SKILLS Proficient in using Visual Basic or VB.Net, C#, MySQL, Oracle and Firebird Database Knowledgeable in Windows and Linux System (CentOS) Knowledgeable in PC software and hardware repair Knowledgeable in System Administration (AD/DNS) Knowledgeable in LAN/WAN network configuration Knowledgeable in using VMware and Remote applications I hereby certify that the above information is true and correct to the best of my knowledge and belief. MARIA ERICA A. LEDESMA Applicant