Erica Golding

Figure 1 . Erica Golding is wearing her handmade sterling silver pendant and black coat with a teal scarf. Employment Goal I am a very diverse, able entrepreneur with creative communication and marketing skills. I can find resolutions quickly for consumers. I believe in building a reputation and maintaining integrity while attending to everything I do. I am a compassionate listener for all people I encounter. I empathize with people and their need to find resolutions and directions to solving problems. Demonstrated Work Skills ● ● ● 7 years of demonstrated experience as a retail business owner. Combined 30 years of demonstrated customer service and hostess roles. Over 20 years in business and sales ● Mental Health support peers. ● Online marketing and advertising over 7 years. Personal Attributes ● ● ● ● ● ● ● ● ● ● Highly self-motivated Strong communication skills Skilled in public relations Developing and maintaining customer service and loyalty Excellent telephone manner Honest and reliable Time management Adaptable and resilient Resourceful and dependable Optimistic Work History 2025 March- Current- Retail Assistant- Salvation Army- Yeppoon • Cash Register Operations. • Sales and Marketing on Up lister Online. • Sorting and Pricing donations. • Shop Display and Cleaning. • Customer Communication. 2023 April - Current- P-CEP Facilitator Trainer – Queensland Disability Network- Contract • Person-centred Emergency planning. • Identifying emergencies. • Disaster management. • Resources for emergency planning. • Engaging people living with disabilities to prepare a plan. • Co-hosting Zoom meetings 2020 September to Current- Amway Independent Business Owner – Part-time • Peer mentoring and coaching of other IBOs. • Nutrition awareness. • Sales and Marketing. • Networking. • Ongoing training from upline. • Zoom meetings. 2015 November to current- Owner Operator of Silverflamze Business -Wealthy Affiliate- Part time • Online Entrepreneur Training Certificate. • Website building. • Blog writing. • Google Ranking. • SEO marketing. • E-commerce. • Sales and marketing. • Business budgeting. • Using artificial intelligence. • Business planning. • www.silverflamze.com • www.peerformentalhealth.com 2021 February to current - Diploma of Visual Art - Central Queensland University- part-time • Furthering knowledge of drawing and painting. • Continued study of silversmithing and jewelry making. • Design and produce artworks. • Social media marketing. • Portfolio building. 2020 June to August 2020 Outreach Worker- Management of public intoxication – Part time ● Engage with Aboriginal and Torres Strait Islander people. ● Provide support to people who are intoxicated and who may have multiple, complex support needs. ● Work collaboratively with other diversion service staff and other stakeholders. ● Strong community links and local knowledge. ● Social, cultural, and geographical understanding. ● Knowledge of the risks faced by Aboriginal and Torres Strait Islander people. ● Show compassion and empathy for the situation of clients. ● Peer support for mental health and well-being. 2019 to Current Linguistic Annotator- Lausanne Business Solutions- WFH- Part-time ● Simulating written or audio conversation. ● Text analysis and annotations ● Sourcing or collecting data. ● Transcribing English from audio. 2018- Current ● Mystery Shopper -Creative Field Marketing- Part-time Performing mystery shops in top retail stores and assessing customer service and products. knowledge from team members. ● Writing reports about team member’s performance in sales. 2014 – 2015 ● ● ● ● ● ● Career Consultants -Funded Study – Part-time Telephoning potential students and providing information on government-funded diplomas. Mentoring and advising current students. Followed up on student progress. Data Entry and updating CRM. Marketing for self-generated sales. Peer support to motivate and study skills. 2008 – 2014 Career – Full time Age Care, Rockhampton ● Preparing and cooking three nutritious meals per day. ● Driving clients to appointments. ● General cleaning of the client's premises. ● Checking medications and consulting with doctors. ● Grocery shopping and errands. ● Personal care. 2008 – 2008 ● ● ● ● ● Teacher Aid -William Ross High School -Townsville Reported student’s progress to my administrators Assisting students with learning Science, English and Mathematics Computer knowledge Liaising with schoolteachers and relieving duties Support Aboriginal and Torres Strait Islander students. PRIOR 2008 Small Business Owner – The Silver Shop, Townsville • • • • • • • Business planning Myob bookkeeping and daily accounts Jewelry and Gemstone identification Shop display and cleaning of jewellery. Customer service Cash Register and Eftpos machine handling. Staff training Camp Cook / Hostess – New Look Adventures, Cairns • • • • • Preparation of a wood fire on the open ground Food preparation Health and Food Hygiene Cooking in camp ovens on the open fire Guided forest walks identifying flora and fauna. Train Hostess – Kuranda Railway, Cairns • • • Guide for tourists to onboard train. Tourist safety and comfort Commentary on history of the Kuranda Railway over the PA Train Hostess – Queensland Railway - Rockhampton • • • • • • Sandwich preparation Traveler comfort and safety Food trolley offering down the aisles of the train. Serving in trains onboard restaurant Food preparation in train kitchen Cash register and cash handling. Travel Agent – Duthies Travel Agency- Rockhampton • Selling tickets for Air, Train, and Bus travel • Answering incoming phone calls • Personal assistant to owner operator • Serving clients face to face in the agency. • Cash handling. • Travel agent’s computer system. Waitress – Reception – House Cleaning- Kitchen Hand -Leichhardt Hotel - Rockhampton • • • • • • Waitressing on tables in café and alacarte restaurant Fast paced and busy restaurant Cash register and eftpos handling. Kitchen hand work Answering reception switchboard Room attendant and house cleaning Education History 2015 STEPS - University Bridging Course- Central Queensland University Rockhampton 2017 Peer Support for Mental Health Diploma- Spectrum Training Rockhampton 2018 Mental Health First Aid Certificate – Red Cross Rockhampton 2022 Emerging Leaders Program – Queenslanders with Disabilities Network Online and Brisbane 2023 Advocacy Training – Kevin Stone Advocacy Training Online 2023 P-CEP Trainer Facilitator Certificate – University of Sydney Online 2023 Citizen Researcher Essentials – Griffith University 2024- Current Diploma of Visual Arts- Central Queensland University Online 2025- Current EmpoweredED- University Preparation Program- Griffith University Online Tickets – Licenses Queensland Driver’s license Erica Golding Contact Details Email:-Mobile:- Address: Unit 3/164 Scenic Highway Lammermoor beach, 4703 Queensland Australia Reference Amy Anderson Project Officer Queensland with Disabilities Network Email-Phone- Helen Zhu Counsellor Private Counsellor Email-Phone-