Erica Faith Ocampo

 ERICA FAITH B. OCAMPO 24 Buntong Palay St. Brgy. San Juan, Antipolo City, Rizal - -Objective: A versatile and personable individual that is eager to learn. Reliable and driven, with strong management and prioritization abilities. Seeking a position where I can use my customer service skills to enhance and elevate the customer's experience. EXPERIENCE Advisor I, Customer Service CONCENTRIX DAKSH SERVICES PHILIPPINES CORP. (May 2023-Present) • Was able to hit consistently hit the KPIs every month. • Regarded as a role model and trusted subject matter expert, often approached for guidance • Held in high esteem by peers and key stakeholders Customer Service Representative II (Escalations Team) TELETECH (Jan.- Dec. 2022) 6th Floor, Tower A, Two E-Com Center, SM Mall of Asia Complex, Pasay, 1300 Metro Manila • Worked in a fast-paced and high-volume call center account • Achieved and hit all the metrics (QA, AHT, & CSAT) • Consecutively got high QA scores • Handled Chat, Web, & Phone cases • Consulted the needs of the customers daily to give them the best resolution • Was upskilled twice and was able to adapt and learn the appropriate process immediately Customer Service Representative IBEX Global (Nov.- Dec. 2021) Silver City 2, 301, Ortigas Ave, Pasig, 1604 Metro Manila • Was able to improve continuously regarding AHT • Provided assistance to customers on a daily basis on their inquiries • Provided good customer service and was commended by clients Online Seller -) • Opened an online store that effectively marketed goods • Assisted customers on completing purchases • Arranged orders and deliveries for customers • Handled and verified the payments for any purchases made by clients • Advised customers about the information of our products • Successfully resolved any concerns the customers have Editor-in-Chief DAZSMA -) • Wrote editorial contents • Edited, proofread, and approved the final articles • Managed a team of approximately 20 students in various positions • Collaborated with other writers EDUCATIONAL BACKGROUND: • Tertiary: Trinity University of Asia -) • Secondary: Don Antonio de Zuzuarregui, Sr. Memorial Academy -) • Primary: Don Antonio de Zuzuarregui, Sr. Memorial Academy -) Talitha Cumi Academy -) PERSONAL DATA Date/ Place of birth: July 10, 2000 / Sta. Cruz, Manila Age/Sex/ Civil Status: 22 years old / Female / Single Religion/Citizenship: Catholic / Filipino Height: 5’2” SKILLS • Critical Thinking and Technical Skills • Verbal and Written English Skills • Strong Communication Skills • Patience • Problem Solving • Empathy • Proficient with Microsoft word, PowerPoint and Excel • CRM software and tools